Remote Luxury Customer Service Advisor

ALLSAINTS Retail Limited; Greater London; Hybrid; GBP 23,000 - 36,000; Full time

Benefits offered by this job

Wardrobe allowance

Disability committed employer

Employee discount

Dental plan (Aviva)

Life assurance

Hybrid working

Wellbeing support

Family leave benefits

Eye care vouchers

Season ticket loans

Job summary

ALLSAINTS Retail Limited is seeking a confident Customer Service Advisor for our Global Contact Centre in London. This fixed-term role runs from 25 October 2026 to 31 January 2027, with remote work most days and two days a month at Shoreditch head office.

Holidays are restricted during peak season, aside from Christmas Day and New Year’s Day. You will handle inquiries via phone, email and live chat across regions, delivering empathetic, luxury service that reflects our customer-first values

Qualifications

• Proven experience in a fast-paced customer service environment—ideally within eCommerce, handling customers across phone, live chat and email.
• Confident, articulate, and strong phone manner, excellent written communication skills.
• Self-motivated and able to work independently while being collaborative.

Responsibilities

• Meet or exceed KPIs: productivity, quality, call handling, and one touch resolution.
• Deliver empathetic, accurate, and efficient service, especially over the phone.
• Take full ownership of cases and resolve complex queries independently.
• Maintain product, policy, and system knowledge to ensure accuracy in interactions.
• Protect brand reputation by providing friendly, professional resolutions.

Skills

Customer service

Phone etiquette

Written communication

Independence

Problem solving

Brand representation

Tools

CRM tools

Live chat tools

Job description

ALLSAINTS Retail Limited is seeking a confident Customer Service Advisor for our Global Contact Centre in London. This fixed-term role runs from 25 October 2026 to 31 January 2027, with remote work most days and two days a month at Shoreditch head office.

Holidays are restricted during peak season, aside from Christmas Day and New Year’s Day. You will handle inquiries via phone, email and live chat across regions, delivering empathetic, luxury service that reflects our customer-first values