Online Customer Service Advisor

Retail Human Resources plc; Greater London; On-site; GBP 16,000 - 25,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Weekly pay

Paid holiday

Temp to perm opportunity

Job summary

Retail Human Resources plc is recruiting an online customer service advisor for a luxury retailer in South East London. The role is temporary with immediate availability; weekly pay, paid holiday, and pension.

Responsibilities include answering questions via email, WhatsApp and live chat, packing and dispatching online orders, and offering styling advice. The role may go permanent with a generous benefits package including staff discount.

Qualifications

• Candidates must have prior customer service experience.
• Strong written and verbal communication skills.
• Able to provide styling advice and fashion sense.

Responsibilities

• Answer questions via multichannel platform (email, WhatsApp, live chat).
• Pack and dispatch online orders.
• Offer styling advice and be a proactive problem solver.
• Provide excellent customer service and support.

Skills

Customer service experience

Written communication

Verbal communication

Multichannel support

Styling advice

Problem solving

Proactive approach

Shopify familiarity

Tools

Shopify

Job description

A great opportunity has arisen for a online customer service advisor to work for a luxury retailer in South East London. Suitable candidates must be immediately available and not on notice.

Some responsibilities include answering questions via their multichannel platform, including email, WhatsApp, and live chat. This role will also involve packing and dispatching online orders. Experience using Shopify will be advantageous.

The candidate will have prior experience in customer service, have an eye for style and be able to offer styling advice to customers, you'll be a problem solver and have a proactive approach to supporting customers. Must have strong written and verbal communication skills.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme. This role could also go permanent, which would bring a generous benefits package, including staff discount, to the successful candidate.

• competitive salary rate that is paid on a weekly basis
• paid holiday
• the opportunity to join a pension scheme
• generous benefits package
• staff discount

Reference: ML - 16357