Remote Customer Experience Advisor — Luxury Brand

AllSaints; Greater London; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Wardrobe allowance

Disability committed employer

Employee discount

Dental plan & free virtual GP (Aviva)

UNUM employee assistance helpline

Life assurance

Discounted gym membership

Hybrid working in East London studios

Wellbeing and lifestyle support via RN

Enhanced family leave benefits

Health days for wellness

Mental health support from MHFA

Eye care vouchers

Season ticket loans

Job summary

AllSaints is seeking a confident Customer Service Advisor to join our Global Contact Centre. The role focuses on delivering luxury, customer-first service across phone, email and live chat, handling inquiries with independence and care.

You will work remotely most of the time, with two days a month at our Shoreditch head office. The fixed-term contract runs from 25 October 2026 to 31 January 2027, with no holidays during peak trading apart from Christmas Day and New Year’s Day.

Qualifications

• Experience in a fast-paced customer service environment, ideally ecommerce or luxury retail.
• Confident, articulate phone manner and excellent written communication skills.
• Able to handle a wide range of queries, from everyday questions to complex issues.
• Self-motivated and able to work independently, while collaborating with others.
• Strong problem-solving ability with resilience under pressure.
• Passionate about delivering outstanding customer experiences and representing the brand.

Responsibilities

• Handle customer enquiries across phone, emails, and live messaging, across regions.
• Deliver empathetic, accurate, and efficient service with a strong phone channel focus.
• Own cases end-to-end, resolving complex queries with minimal supervision.
• Maintain product, policy, and system knowledge to ensure consistency and accuracy.

Skills

Customer service experience

Phone manner

Written communication

Independent work

Problem solving

Team collaboration

Job description

AllSaints is seeking a confident Customer Service Advisor to join our Global Contact Centre. The role focuses on delivering luxury, customer-first service across phone, email and live chat, handling inquiries with independence and care.

You will work remotely most of the time, with two days a month at our Shoreditch head office. The fixed-term contract runs from 25 October 2026 to 31 January 2027, with no holidays during peak trading apart from Christmas Day and New Year’s Day.