Online Customer Service Advisor

FASHION PERSONNEL; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Paid holiday

Job summary

FASHION PERSONNEL is seeking a temporary online customer service advisor for a luxury retailer in South East London. You will handle multi‑channel inquiries, assist with styling advice, and support packing and dispatch of online orders. Prior Shopify experience is a plus, and you must be immediately available.

The role offers a competitive weekly pay rate, paid holiday, and the potential to join a pension scheme. If extended, a generous staff discount and benefits package may be included.

Qualifications

• Experience in customer service roles is required.
• Strong written and verbal communication skills.
• Ability to provide styling advice and maintain a proactive support approach.

Responsibilities

• Answer customer inquiries via email, WhatsApp and live chat on multichannel platform.
• Pack and dispatch online orders where required.
• Offer styling guidance and resolve issues to ensure customer satisfaction.

Skills

Customer service

Communication

Styling advice

Problem solving

Proactive

Tools

Shopify

Job description

A great opportunity has arisen for a online customer service advisor to work for a luxury retailer in South East London. Suitable candidates must be immediately available and not on notice.

Some responsibilities include answering questions via their multichannel platform, including email, WhatsApp, and live chat. This role will also involve packing and dispatching online orders. Experience using Shopify will be advantageous.

The candidate will have prior experience in customer service, have an eye for style and be able to offer styling advice to customers, you'll be a problem solver and have a proactive approach to supporting customers. Must have strong written and verbal communication skills.

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme. This role could also go permanent, which would bring a generous benefits package, including staff discount, to the successful candidate.

As this role is temporary, it is likely to be filled ASAP.