Remote Launch Lead — Fast-Track SaaS Onboarding

My-Money-Matters; Greater London; Remoto; GBP 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote working within the UK

Home office budget

25 days annual leave

Birthday off

Collaborative team bonus

Pension scheme

Perkbox salary sacrifice

Medical cashback

Enhanced parental leave

Team conference

Descrizione del lavoro

My Money Matters is seeking a Customer Launch Lead to drive fast, smooth deployments from contract to live, ensuring high adoption within 30 days. You will own the end-to-end launches and manage a small team of Customer Launch Managers.

Reporting to the Head of Account Management, you will coordinate with Sales, Marketing, Product and Engineering, set launch plans, and push for rapid time-to-live while maintaining quality and clear customer records.

Competenze

• Proven track record delivering customer onboarding or launches in SaaS.
• Experience mentoring or leading a team.
• Experience driving employee adoption in payroll/HR or benefits.
• Familiarity with payroll data integrations is advantageous.
• Experience with public sector or complex organisations is advantageous but not essential.

Mansioni

• Hold portfolio view of all launches and track progress toward 30-day targets.
• Assign launches to managers based on complexity and workload.
• Act as escalation point for launches at risk and reassign as needed.
• Oversee handover from Sales for complex accounts with scope and contacts.
• Lead kick-offs and launch plans for your portfolio and the team.
• Define pre-launch sign-up targets and coordinate employer communications.
• Quality-check handovers to Account Management for live customers.
• Line-manage Customer Launch Managers and conduct 1:1s and reviews.
• Build a fast, ownership-driven team culture.

Conoscenze

Delivery leadership

People management

Project coordination

Payroll data

Stakeholder communication

Campaign mindset

Cross-functional collaboration

Strumenti

Payroll systems

HR integrations

Descrizione del lavoro

My Money Matters is seeking a Customer Launch Lead to drive fast, smooth deployments from contract to live, ensuring high adoption within 30 days. You will own the end-to-end launches and manage a small team of Customer Launch Managers.

Reporting to the Head of Account Management, you will coordinate with Sales, Marketing, Product and Engineering, set launch plans, and push for rapid time-to-live while maintaining quality and clear customer records.