Enterprise Customer Onboarding Lead

Gearset; Cambridge; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Flexible home working

US time zone flexibility

Development budget £1500 per year

Hardware provided

Long Term Incentive Plan

Free lunch in the office

25 days holiday + bank holidays

Pension plan (5% match)

Bupa health care

Job summary

Gearset is hiring a Customer Onboarding Manager to lead onboarding projects from sign-off to go-live. You will act as the primary contact for customers, guiding them through setup and value realization in a complex Salesforce DevOps environment.

The role requires strong project leadership and a proactive, customer-facing approach. You will coordinate with a team of CSMs and DevOps engineers, managing timelines, risks and communications with executives.

Qualifications

• Two or more years of onboarding or implementation experience at a SaaS business
• Experience running projects with end-to-end accountability
• Ability to navigate complex technical environments and manage stakeholders
• Able to explain complex concepts clearly and drive customer value
• Not a classroom training role; capable of enabling product deployment in complex environments

Responsibilities

• Lead onboarding projects from close-win to go-live and own outcomes
• Conduct technical deep-dives to map customer environments and changes needed
• Keep customers on track with deadlines and proactive follow-ups
• Manage communications across admins to executives throughout the project
• Create robust onboarding plans detailing responsibilities and deliverables
• Deliver product training and pipeline setup sessions to senior stakeholders
• Collaborate with CSMs, DevOps Architects, and engineers while owning delivery
• Define milestones, deliverables, and handover to ongoing relationship

Skills

Onboarding management

Project management

SaaS experience

Stakeholder management

Technical learning

Tools

Salesforce DevOps

CI/CD

Version control

Job description

Gearset is hiring a Customer Onboarding Manager to lead onboarding projects from sign-off to go-live. You will act as the primary contact for customers, guiding them through setup and value realization in a complex Salesforce DevOps environment.

The role requires strong project leadership and a proactive, customer-facing approach. You will coordinate with a team of CSMs and DevOps engineers, managing timelines, risks and communications with executives.