Remote IT Support Technician – Growth & Training

Jago Consultants; West of England; Remote; GBP 23,000 - 28,000; Full time

Job summary

Jago Consultants in the Bristol area are recruiting an IT Support Technician to work remotely within a busy MSP IT support team. You will provide phone, email and remote assistance to customers, with hands-on exposure to servers, desktops, networking, routers and printers.

The role offers full training, a supportive team and clear progression pathways. A minimum of 12 months in a similar IT support role and solid MS Office knowledge are required; Office 365 is a plus.

Qualifications

• Minimum 12 months experience in a similar IT Support role.
• Knowledge of Microsoft Office 2010/2013/2016 and Office365 is advantageous.
• Maintenance and troubleshooting of printers, good written and verbal communication.
• Ability to work as part of a team and diagnose faults with documented procedures.
• Basic understanding of networking protocols and devices.

Responsibilities

• Support customers by telephone, email and remote tools.
• Hands-on work with servers, desktops, networking and printers.
• Follow agreed procedures and maintain documentation.
• Build strong relationships with customers and provide solutions.

Skills

MS Office

Networking basics

Customer communication

Team player

Troubleshooting

Printer maintenance

Documentation

Tools

Office 365

Printers

Job description

Jago Consultants in the Bristol area are recruiting an IT Support Technician to work remotely within a busy MSP IT support team. You will provide phone, email and remote assistance to customers, with hands-on exposure to servers, desktops, networking, routers and printers.

The role offers full training, a supportive team and clear progression pathways. A minimum of 12 months in a similar IT support role and solid MS Office knowledge are required; Office 365 is a plus.