IT Support Technician – MSP Service Desk (Southampton)

Jago Consultants; Southampton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

20 days holiday + BH + birthday day

Job summary

Jago Consultants is seeking an IT Support Technician to join their Southampton team. The successful candidate will support a base of SMB clients, troubleshoot IT and communications issues, and work with colleagues and vendors to resolve problems.

Requirements include 3+ years in a service desk, Office 365 and Active Directory knowledge, and a clean UK driving licence. The role is full-time, Monday to Friday, with 20 days holiday plus bank holidays and a birthday day off.

Qualifications

• Minimum 3 years service desk experience.
• Excellent communication skills and the ability to work on your own initiative.
• Microsoft Office 365 knowledge and Active Directory proficiency.
• Familiarity with remote access (VPN) and basic networking concepts.

Responsibilities

• Meet SLAs/turnaround times.
• Troubleshoot, identify, document user issues and fixes.
• Collaborate with colleagues and vendors to resolve problems.
• Maintain accurate records including timesheets.
• Stay updated on technologies and complete ongoing training.
• Resolve day-to-day IT issues; travel on-site as needed.
• Provide desktop build support and hardware/printer knowledge.

Skills

Service desk experience

Excellent communication

Own initiative

Driving licence

Tools

Office 365

Active Directory

VPN

IP networking basics

Job description

Jago Consultants is seeking an IT Support Technician to join their Southampton team. The successful candidate will support a base of SMB clients, troubleshoot IT and communications issues, and work with colleagues and vendors to resolve problems.

Requirements include 3+ years in a service desk, Office 365 and Active Directory knowledge, and a clean UK driving licence. The role is full-time, Monday to Friday, with 20 days holiday plus bank holidays and a birthday day off.