Remote IT Support Specialist – Training Provided

Aviva; York and North Yorkshire; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Aviva is hiring for a Customer Support role with full training and clear progression for the right candidate. You will handle internal colleague inquiries across the UK via telephone, live chat or self-service channels, remotely applying fixes and guiding others.

A dynamic team environment and strong problem-solving skills are valued, with emphasis on reliability and attention to detail. The role emphasizes a flexible hybrid work pattern with office presence required at least 50% of the time,

Qualifications

• Strong verbal and written communication skills essential.
• Attention to detail and accuracy essential.
• Willingness to learn and solve problems as they arise.
• Reliable and consistent performance required.

Responsibilities

• Provide high-quality customer service to internal colleagues across the UK via phone, live chat or self-service channels.
• Remotely provide support and connect to devices to apply fixes.
• Follow standardised and documented procedures for apps, operating systems, hardware, mobile devices and cloud-based solutions.
• Work to agreed service levels and targets, ensuring timely resolution of queries.
• Demonstrate reliability, attention to detail and consistency in daily tasks.

Skills

Communication skills

Attention to detail

Problem solving

Reliability

Tools

Microsoft tools

Office environments

Job description

Aviva is hiring for a Customer Support role with full training and clear progression for the right candidate. You will handle internal colleague inquiries across the UK via telephone, live chat or self-service channels, remotely applying fixes and guiding others.

A dynamic team environment and strong problem-solving skills are valued, with emphasis on reliability and attention to detail. The role emphasizes a flexible hybrid work pattern with office presence required at least 50% of the time,