Onsite Support Technician

Aviva; West of England; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Bonus opportunity

Pension scheme

25 days holiday

Private medical

Discount on Aviva products

Share plan

Volunteer days

Flexible benefits

Job summary

Aviva in Bristol is seeking an Onsite Support Technician to join our IT team. This full‑time, onsite role will see you providing 1st and 2nd line deskside support to colleagues across the Bristol office and occasional travel to other sites.

You’ll work with Windows 11, Microsoft 365 and device management tools to keep people productive, resolve issues quickly and maintain smooth IT services, with a strong emphasis on customer service.

Qualifications

• Proven experience providing 1st and 2nd line end-user support.
• Strong technical knowledge of Windows 11, Microsoft 365, MECM, Active Directory, ServiceNow, Entra and Apple iOS.
• Experience supporting Dell laptops, desktops, Apple iPhones, iPads, MacBooks and other Apple devices.
• Good understanding of mobile device management, including Microsoft Intune, VPN and mobility technologies.
• Excellent customer service, collaboration and multitasking skills.

Responsibilities

• Provide 1st and 2nd line deskside support across offices.
• Resolve technical problems and keep IT services running smoothly.
• Collaborate with other technology teams to deliver brilliant support.
• Occasional travel to other Aviva sites.

Skills

End-user support

Windows 11

Microsoft 365

MECM

Active Directory

ServiceNow

Entra

Apple iOS

Dell laptops

Intune

VPN

Tools

Dell laptops

Apple devices

Job description

Onsite Support Technician

Starting Salary c. £38,000 Depending on skills and experience

This is a full time, onsite role, andyou’llbeworkingin the Bristol office Monday to Friday with occasional travel to other offices.

This isa great jobfor someone wholoves working with technology and enjoys helping colleagues solve their IT issues.

Ifyou’resomeone who prides yourself on great customer service, thrives in ahands-ontech environment, and likes to make things work better for people, this could be your next step.

A bit about the job

You’lljoin our friendly Onsite Support IT team, helping colleagues across the Bristol office stay connected and productive.

You’ll provide 1st and 2nd line deskside support, solving technical problems, getting people back up and running, and keeping our IT services running smoothly.

You’ll work closely with other technology teams too, helping us deliver brilliant support across Aviva.

There may also be the occasional need to support colleagues at other Aviva sites.

Skills and experiencewe’relooking for

• Proven experience providing 1st and 2nd line end-user support across all levels of an organisation.
• Strong technical knowledge of Windows 11, Microsoft 365, MECM, Active Directory, ServiceNow, Entra and Apple iOS.
• Experience supporting Dell laptops, desktops, Apple iPhones, iPads, MacBooks and other Apple devices.
• Good understanding of mobile device management, including Microsoft Intune, VPN and mobility technologies.
• Excellent customer service, collaboration and multitasking skills, with the ability to thrive in a busy, customer-focused environment.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salary c. £38,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here