Junior IT Engineer - Remote Support & Career Growth

Peaple Talent; Bath; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career progression

Free parking

Social events

Job summary

Bath-based telecoms business is seeking a Junior IT Engineer to provide user support via phone, email and remote channels. The role involves incident resolution, developing IT solutions, and assisting senior engineers with field work.

The ideal candidate has experience in a Microsoft environment, ticketing experience, and familiarity with remote access and flexible working arrangements. A full UK driving licence is desirable.

Qualifications

• Experience in technical support within a Microsoft environment.
• Ticketing and request management experience.
• Familiarity with remote access and flexible working solutions.

Responsibilities

• Provide phone, email, and remote support to IT system users across locations.
• Ensure timely resolution of incidents, aiming for first-time fixes and escalating when necessary.
• Develop IT solutions that meet business needs and user requirements.
• Support senior engineers with field work.

Skills

Microsoft environment

Ticketing systems

Remote support

Job description

Bath-based telecoms business is seeking a Junior IT Engineer to provide user support via phone, email and remote channels. The role involves incident resolution, developing IT solutions, and assisting senior engineers with field work.

The ideal candidate has experience in a Microsoft environment, ticketing experience, and familiarity with remote access and flexible working arrangements. A full UK driving licence is desirable.