Customer Service Specialist

Aviva; York and North Yorkshire; Hybride; GBP 21 000 - 28 000; Plein temps

Résumé du poste

Aviva is hiring for a Customer Support role with full training and clear progression for the right candidate. You will handle internal colleague inquiries across the UK via telephone, live chat or self-service channels, remotely applying fixes and guiding others.

A dynamic team environment and strong problem-solving skills are valued, with emphasis on reliability and attention to detail. The role emphasizes a flexible hybrid work pattern with office presence required at least 50% of the time,

Qualifications

• Strong verbal and written communication skills essential.
• Attention to detail and accuracy essential.
• Willingness to learn and solve problems as they arise.
• Reliable and consistent performance required.

Responsabilités

• Provide high-quality customer service to internal colleagues across the UK via phone, live chat or self-service channels.
• Remotely provide support and connect to devices to apply fixes.
• Follow standardised and documented procedures for apps, operating systems, hardware, mobile devices and cloud-based solutions.
• Work to agreed service levels and targets, ensuring timely resolution of queries.
• Demonstrate reliability, attention to detail and consistency in daily tasks.

Connaissances

Communication skills

Attention to detail

Problem solving

Reliability

Outils

Microsoft tools

Office environments

Description du poste

Do you have a passion for Customer Service, technology and want to start a career?

This is an exciting Customer Support role that comes with full training and progression for the right candidate! The role includes answering contacts from internal colleagues and remotely performing fixes and tasks for a wide range of IT related issues and requests. There will be an opportunity to grow and develop your skills through additional responsibilities with the potential to secure permanency.

The role: Our company is committed to providing a first-class service. We think, talk and act “customer”, not tickets -

• You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes.
• The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions.
• Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution.
• This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner.
• Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role.
• You don’t need bags of experience as full training and support will be given on all aspects of the role.
• A technical background is not essential however an understanding or knowledge of things like Microsoft tools, business/office/home IT environments is desirable.

Skills & Knowledge:

• Communication skills (both verbal and written) essential
• Attention to detail and accuracy essential
• Appetite to learn and problem solve
• Reliability is key

We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office each week.