Remote IT Support Specialist

Placements24; Musselburgh; Hybrid; GBP 22,000 - 33,000; Full time

Benefits offered by this job

Remote work

Home office stipend

Health insurance

Professional development

Job summary

Placements24 is seeking a proactive Remote IT Support Specialist to join the technical support team. This fully remote role involves diagnosing and resolving hardware, software, and network issues for end-users from a home-based office.

You will be the first point of contact for technical challenges, requiring excellent communication and strong technical fundamentals while managing multiple requests efficiently from various locations.

Qualifications

• Proven experience in IT support or technical helpdesk.
• Strong knowledge of Windows and macOS, basic networking.
• Experience with remote support tools and ticketing systems.

Responsibilities

• Provide technical support to end-users via phone, email, and remote desktop.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Create and manage user accounts, permissions, and access rights.
• Document all interactions and solutions in the ticketing system.
• Assist with IT asset management and inventory tracking.

Skills

IT Support

Remote support

Customer service

Troubleshooting

Windows

macOS

Networking

Tools

Remote Desktop

Ticketing System

Job description

About the Role

Our client is looking for a proactive and customer-focused Remote IT Support Specialist to join their technical support team. This fully remote position involves providing essential IT assistance to end-users, diagnosing and resolving a wide range of hardware, software, and network issues. You will be the first point of contact for many technical challenges, ensuring quick and effective solutions that keep users productive. This role demands excellent communication skills, a strong technical foundation, and the ability to manage multiple support requests efficiently from a home-based office. If you are passionate about technology and helping others, this role supporting users across various locations, including those near East London, Eastern Cape , is an excellent opportunity.

Key Responsibilities

• Provide technical support to end-users via phone, email, and remote desktop tools.
• Diagnose and resolve hardware, software, and network-related issues promptly and efficiently.
• Install, configure, and maintain computer systems, software, and peripherals.
• Create and manage user accounts, permissions, and access rights.
• Document all support interactions, resolutions, and technical solutions in the ticketing system.
• Assist with IT asset management and inventory tracking.

Requirements

• Proven experience in an IT Support Specialist role or similar technical support position.
• Solid understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Proficiency with remote support tools and ticketing systems.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service orientation and effective communication abilities.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive monthly salary and potential for performance incentives.
• Fully remote work arrangement with flexible hours.
• Home office stipend to ensure a comfortable and productive workspace.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and IT certifications.