Senior IT Support Specialist

AnyIT Limited; England; Remote; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Company pension scheme

Life insurance

Flexible working arrangements

Career progression opportunities

Job summary

AnyIT Limited is seeking a Senior IT Support Specialist in Suffolk, UK. You will troubleshoot complex issues, mentor juniors, manage client relationships, and ensure systems perform optimally. The role sits in a growing MSP environment with flexible working arrangements.

You will work in a technically hands-on capacity, supporting Windows and Mac ecosystems, networks, and security protocols while collaborating with project teams on infrastructure implementations.

Qualifications

• 3+ years experience in IT support or similar role.
• Strong knowledge of Windows and Mac environments.
• Experience with networking and security protocols.
• Excellent problem-solving and analytical skills.
• Strong communication with technical and non-technical users.
• Ability to work independently and as part of a team.
• Customer service focus and professional demeanor.
• Valid UK driving license is desirable.

Responsibilities

• Provide advanced technical support for complex hardware and software issues.
• Manage and maintain client relationships, acting as a trusted technical advisor.
• Troubleshoot networking issues and implement security protocols.
• Ensure optimal system performance and proactive monitoring.
• Document technical solutions and create knowledge base articles.
• Mentor and support junior technical staff.
• Participate in on-call rotation for critical support.
• Collaborate with project teams on infrastructure implementations.

Skills

Windows environments

Mac environments

Networking

Security protocols

Problem-solving

Communication skills

Job description

Join our technical support team and help deliver exceptional IT services to our clients.

Full Job Description

Senior IT Support Specialist

Location: Suffolk, UK

Employment Type: Full-time

Experience Level: 3-5 years

Department: Technical Support

About the Role:

Join our technical support team and help deliver exceptional IT services to our clients. You'll be responsible for troubleshooting complex technical issues, managing client relationships, and ensuring optimal system performance.

As a Senior IT Support Specialist, you will be at the forefront of our technical operations, providing expert-level support to clients and mentoring junior team members. This is an excellent opportunity for an experienced IT professional looking to make a significant impact in a growing MSP environment.

Key Responsibilities

• Provide advanced technical support for complex hardware and software issues
• Manage and maintain client relationships, acting as a trusted technical advisor
• Troubleshoot networking issues and implement security protocols
• Ensure optimal system performance and proactive monitoring
• Document technical solutions and create knowledge base articles
• Mentor and support junior technical staff
• Participate in on-call rotation for critical support
• Collaborate with project teams on infrastructure implementations

What Success Looks Like

• High client satisfaction scores and positive feedback
• Efficient resolution of technical issues with minimal downtime
• Proactive identification and prevention of potential problems
• Effective knowledge transfer to team members
• Continuous improvement of support processes and procedures

Career Development

We invest in our people. You’ll have access to training, certifications, and clear career progression opportunities within our growing organization.

Key Requirements

• 3+ years experience in IT support or similar role
• Strong knowledge of Windows and Mac environments
• Experience with networking and security protocols
• Excellent problem-solving and analytical skills
• Strong communication skills with both technical and non-technical users
• Ability to work independently and as part of a team
• Customer service focused with a professional demeanor
• Valid UK driving license (desirable for occasional client site visits)

Why You'll Love It

• 25 days holiday + bank holidays
• Company pension scheme
• Life insurance
• Flexible working arrangements
• Career progression opportunities