Remote IT Support Specialist

Placements24; Greater London; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work-from-home allowance

Health insurance

Training opportunities

Flexible hours

Job summary

Placements24 is seeking a dedicated Remote IT Support Specialist to join their distributed IT support team, serving clients based in East London. This fully remote role provides essential technical assistance to end-users and focuses on diagnosing and resolving hardware and software issues to keep users productive.

The ideal candidate communicates clearly, can work independently in a remote environment, and will be a key contact for technical support across the organization, ensuring a smooth IT

Qualifications

• Experience in IT support or help desk environments.
• Strong knowledge of Windows and macOS.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent communication and ability to work remotely.

Responsibilities

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot hardware, software, and network issues and resolve tickets.
• Install and maintain hardware, software, systems, networks, printers, and scanners.
• Guide users through step-by-step solutions.
• Escalate unresolved issues to senior IT staff.
• Maintain detailed records in the ticketing system.

Skills

IT support experience

Windows & macOS knowledge

Remote problem solving

Strong communication

Independence / self-motivation

Tools

Remote support tools

Ticketing systems

Networking basics (TCP/IP, DNS, DHCP)

Job description

About the Role

Our client is seeking a dedicated and customer-focused Remote IT Support Specialist to join their distributed IT support team, serving clients based in East London . This role is fully remote, offering flexibility while requiring you to provide essential technical assistance to end-users. You will be responsible for troubleshooting hardware and software issues, responding to support tickets, and ensuring a smooth technical experience for all users. The ideal candidate is proficient in diagnosing a wide range of IT problems, possesses excellent communication skills, and thrives in an independent, remote work environment. You will be a key point of contact for technical support, contributing to user productivity and satisfaction across the organization.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues, resolving tickets in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Guide users through step-by-step solutions for technical problems.
• Escalate unresolved issues to senior IT staff or specialized teams when necessary.
• Maintain detailed records of support requests, solutions, and user interactions in the ticketing system.

Requirements

• Proven experience in an IT Support role or help desk environment.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting concepts (TCP/IP, DNS, DHCP).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving skills and the ability to work independently.
• Experience with remote support tools and ticketing systems is essential.

Benefits

• Competitive monthly salary with a work-from-home allowance.
• Comprehensive health, dental, and vision insurance benefits.
• Opportunities for further training and certification in IT support and systems administration.
• Flexible work hours conducive to a remote setup.
• A collaborative and supportive remote team environment focused on continuous improvement and professional development.