Remote IT Service Desk Technician – NHS

Salford Royal NHS Foundation Trust; Salford; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Flexible working

Protected hours for wellbeing

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Remote Fix Technician to join the Service Desk. You will focus on minimising lost time from IT incidents related to user access to services, systems and equipment, while delivering excellent customer service and analytical insights.

Join a forward-thinking NHS team where you’ll drive continual improvement, ensure rapid recovery of services, and support colleagues across the organisation.

Qualifications

• Experience managing IT issues including system accounts, applications and hardware.
• Strong customer service orientation with analytical problem-solving.
• Ability to drive continual improvement in incident management.

Responsibilities

• Minimise lost clinical and operational time due to IT incidents affecting access to services.
• Work to get colleagues back up and running quickly and simply when issues occur.

Skills

IT incident management

Customer service

Analytical problem-solving

Job description

Northern Care Alliance NHS Foundation Trust is seeking a Remote Fix Technician to join the Service Desk. You will focus on minimising lost time from IT incidents related to user access to services, systems and equipment, while delivering excellent customer service and analytical insights.

Join a forward-thinking NHS team where you’ll drive continual improvement, ensure rapid recovery of services, and support colleagues across the organisation.