Service Desk Technician | Sherwood Forest Hospitals NHS Foundation Trust

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 23,000 - 32,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking a Service Desk Technician to act as the first point of contact for IT incidents and service requests. You will perform remote troubleshooting, determine solutions, and strive for first-time resolution while maintaining service levels and patient-focused care.

The role includes regular shift patterns and on-call out-of-hours support to ensure 24/7 IT coverage across NHIS sites.

Qualifications

• Excellent customer service and communication skills.
• Strong IT troubleshooting and problem-solving abilities.
• Ability to work in a fast-paced digital healthcare environment.

Responsibilities

• Be the first point of contact for IT incidents and service requests.
• Perform remote troubleshooting and determine appropriate solutions.
• Aim for first-time fix and meet service level targets.
• Support a 24/7 on-call rota to provide coverage for NHIS sites.

Skills

IT support

Customer service

Job description

Service Desk Technician | Sherwood Forest Hospitals NHS Foundation Trust

Company:

Company: Sherwood Forest Hospitals NHS Foundation Trust

Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.

As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential.

The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call rota) to ensure support is available to NHIS supported organisations 24/7 (including bank holidays).

To understand the role in more detail, please refer to the attached job description and person specification.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

To understand the role in more detail, please refer to the attached job description and person specification.

This advert closes on Friday 23 Oct 2026

Sherwood Forest Hospitals NHS Foundation Trust

Sherwood Forest Hospitals NHS Foundation Trust

Sherwood Forest Hospitals NHS Foundation Trust