Remote IT Service Desk Manager (UK)

Psychiatry UK; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading mental health service provider in the UK seeks an IT Service Desk Manager to lead the service desk operations and enhance service quality. This remote role requires proven leadership skills and extensive experience in ITIL and Atlassian JSM. You will be responsible for developing a high-performing team, managing customer escalations, and ensuring compliance with data security standards. Enjoy a comprehensive benefits package designed to support your well-being, including a work-from-home allowance and enhanced leave options.

Benefits

Health Cash Plan

Well Hub Subscription

Employee Assistance Programme

Annual Volunteering Day

Enhanced Sickness Pay

Family Leave Pay

Length of Service Bonus

Work from Home allowance

Pension options

Qualifications

• Strong leadership capabilities to inspire and develop high-performing teams.
• Excellent communication skills to convey information and build relationships.
• Proven experience managing complex IT service desk environments.

Responsibilities

• Lead service desk operations and process improvements.
• Monitor KPIs and drive performance enhancements.
• Manage escalations and ensure compliance with IT policies.

Skills

Atlassian JSM Certification

ITIL 4 Certification

Incident Management Expertise

Microsoft M365 Expertise

Stakeholder Management

Job description

A leading mental health service provider in the UK seeks an IT Service Desk Manager to lead the service desk operations and enhance service quality. This remote role requires proven leadership skills and extensive experience in ITIL and Atlassian JSM. You will be responsible for developing a high-performing team, managing customer escalations, and ensuring compliance with data security standards. Enjoy a comprehensive benefits package designed to support your well-being, including a work-from-home allowance and enhanced leave options.