Remote IT Helpdesk Specialist (Entry-Level)

Via; United Kingdom; Remote; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Fully remote UK

Permanent full-time

Structured onboarding and training

Job summary

Via is recruiting a Technical Support Specialist to provide first-line IT assistance to users across the United Kingdom. This is a fully remote, entry-level opportunity for someone who enjoys technology, solving problems and helping people.

You'll respond to technical queries, troubleshoot common IT issues and ensure users receive clear, helpful support. You will also maintain accurate support records and collaborate with internal teams to resolve more complex problems.

Qualifications

• Strong interest in IT and troubleshooting.
• Good problem-solving skills and a logical approach to resolving issues.
• Clear written and verbal communication skills.
• Ability to explain technical information to non-technical users.
• Willingness to learn new systems, tools and technical processes.

Responsibilities

• Respond to technical support requests via email, phone, live chat and ticketing systems.
• Troubleshoot common hardware, software and system issues.
• Help users resolve account access, login and configuration problems.
• Provide clear, friendly and professional technical guidance.
• Investigate technical problems and identify practical solutions.
• Log, update and manage support tickets accurately.
• Monitor outstanding issues and follow up to ensure timely resolution.
• Escalate more complex technical problems to specialist teams.
• Support users with software applications and digital systems.
• Identify recurring issues and highlight opportunities for improvement.
• Work with colleagues to ensure a positive user experience.

Skills

IT interest

Problem solving

Clear communication

Independent remote work

Willingness to learn

Tools

Zendesk

Jira

ServiceNow

Microsoft 365

Google Workspace

Job description

Via is recruiting a Technical Support Specialist to provide first-line IT assistance to users across the United Kingdom. This is a fully remote, entry-level opportunity for someone who enjoys technology, solving problems and helping people.

You'll respond to technical queries, troubleshoot common IT issues and ensure users receive clear, helpful support. You will also maintain accurate support records and collaborate with internal teams to resolve more complex problems.