Entry-Level IT Support Specialist - Flexible Growth

Resumai Solutions; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible environment

International travel

Growth opportunities

Job summary

Resumai Solutions Company in the United Kingdom is seeking an Entry-Level IT Support Specialist to join their technology operations team. You’ll provide first-line support to internal teams and customers, troubleshoot issues, and help onboard new users across multiple platforms.

You’ll gain hands-on experience with cloud tools, fintech applications, and security systems while learning ticketing platforms like ServiceNow, Jira, or Zendesk, with chances to travel internationally as the team grows.

Qualifications

• 0–3 years IT or tech support experience (graduates welcome!).
• Interest in technology, troubleshooting, or fintech.
• Great communication and customer service skills.
• Basic understanding of Windows/Mac systems or cloud tools.
• A proactive, can-do attitude and willingness to learn.

Responsibilities

• Provide first-line technical support to internal teams and customers (via chat, email, and phone).
• Troubleshoot software, hardware, and connectivity issues.
• Help onboard new users and maintain account access across multiple platforms.
• Learn to work with ticketing tools (ServiceNow, Jira, or Zendesk).
• Collaborate with IT engineers to elevate and resolve system incidents.
• Get hands-on experience with cloud tools, fintech applications, and security systems.

Skills

Windows/mac basics

Troubleshooting

Customer service

Onboarding users

Tools

ServiceNow

Jira

Zendesk

Job description

Resumai Solutions Company in the United Kingdom is seeking an Entry-Level IT Support Specialist to join their technology operations team. You’ll provide first-line support to internal teams and customers, troubleshoot issues, and help onboard new users across multiple platforms.

You’ll gain hands-on experience with cloud tools, fintech applications, and security systems while learning ticketing platforms like ServiceNow, Jira, or Zendesk, with chances to travel internationally as the team grows.