IT Helpdesk Specialist — First-Line Support

Multevo Ltd.; Darwen; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Training and development opportunities

Career progression in IT support

Access to IT tools and equipment

Employee benefits package

Job summary

Multevo Ltd. is seeking an IT Helpdesk Assistant to provide first-line technical support across the organisation.

You will respond to IT queries, diagnose and resolve issues, and ensure tickets are recorded and managed according to procedures. The role involves setup and maintenance of computers and IT equipment, working with colleagues and external teams to resolve issues efficiently, and contributing to IT asset management and cybersecurity awareness.

Qualifications

• Experience in IT helpdesk or service desk environments.
• Proficient with Windows OS, Microsoft 365, email, browsers, and common Office apps.
• Basic hardware knowledge and troubleshooting methods.
• Strong customer service orientation and communication skills.
• Ability to explain technical information clearly to non-technical users.

Responsibilities

• Provide first-line technical support to users via telephone, email, service desk, and face-to-face interactions.
• Log, categorise, prioritise, update and close support tickets per procedures.
• Diagnose and resolve common hardware/software issues and assist with setup/configuration of IT equipment.
• Escalate complex incidents to second-line support or external vendors as needed.
• Maintain IT asset records and support onboarding/offboarding of users.

Skills

IT helpdesk experience

Windows & Microsoft 365

Hardware basics

Customer service

Clear communication

Organizational skills

Accurate record keeping

Teamwork

Professional demeanor

Willing to learn

Education

CompTIA A+ or Microsoft Certification

Tools

IT ticketing system

Job description

Multevo Ltd. is seeking an IT Helpdesk Assistant to provide first-line technical support across the organisation.

You will respond to IT queries, diagnose and resolve issues, and ensure tickets are recorded and managed according to procedures. The role involves setup and maintenance of computers and IT equipment, working with colleagues and external teams to resolve issues efficiently, and contributing to IT asset management and cybersecurity awareness.