Global IT Support Engineer - First‑Line Tech

Linklaters Italy; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private Medical Insurance

On-site Gym

Pension

Life Assurance

Travel Insurance

Job summary

Linklaters is seeking an IT Support professional in Greater London to assist end users with hardware and software issues, diagnose problems, and manage incidents. The role requires on-site technical support experience within a global professional services environment, along with collaboration across IT teams to resolve complex issues.

You will log and track requests in the ticketing system, provide timely updates, and contribute to KPI reporting while ensuring systems are ready for use.

Qualifications

• Experience in IT support within a global professional services or corporate environment.
• Demonstrated on-site technical assistance experience.
• Strong record of documenting service requests and resolutions.

Responsibilities

• Provides first-line technical support to end users for hardware and software issues.
• Diagnoses and troubleshoots technical problems, including account setup and network configuration.
• Manages incoming tickets, updates status, and ensures timely resolution.
• Collaborates with system owners and IT teams to escalate complex issues.
• Produces data/ reports on key performance indicators and service levels.

Skills

Access Control Management

Business Partner Support

Device Management

Equipment Repairs

IT Asset Management

IT Incident Management

IT Service Delivery Management

System Administration

Technical Support

Troubleshooting

Job description

Linklaters is seeking an IT Support professional in Greater London to assist end users with hardware and software issues, diagnose problems, and manage incidents. The role requires on-site technical support experience within a global professional services environment, along with collaboration across IT teams to resolve complex issues.

You will log and track requests in the ticketing system, provide timely updates, and contribute to KPI reporting while ensuring systems are ready for use.