Remote Invoice Query Specialist

Hrstalentsolutions; Reading; Remote; GBP 41,000 - 44,000; Full time

Benefits offered by this job

Remote work

Job summary

Hrstalentsolutions is seeking an Invoice Query Routing Assistant for remote work in the United Kingdom. You will handle customer service and billing enquiries, triage questions, and direct issues to the billing team with information that the employer has authorised to share.

The role requires careful handling of account details, plain language communication, and documenting the current status of each enquiry while avoiding guesses about charges.

Qualifications

• No accounting qualification is required.
• Experience in customer service or office administration can help.

Responsibilities

• Triage invoices-related questions and determine the appropriate action.
• Provide authorised information or direct the enquiry to the billing team.
• Record current status and ensure proper handoff with the customer’s question and any actions taken.

Job description

Hrstalentsolutions is seeking an Invoice Query Routing Assistant for remote work in the United Kingdom. You will handle customer service and billing enquiries, triage questions, and direct issues to the billing team with information that the employer has authorised to share.

The role requires careful handling of account details, plain language communication, and documenting the current status of each enquiry while avoiding guesses about charges.