Remote Billing Support Specialist – Due Date Inquiries

Hrstalentsolutions; Wakefield; Remote; GBP 41,000 - 44,000; Full time

Job summary

Hrstalentsolutions is seeking a Billing Administration Assistant to handle due date enquiries on a remote basis. The role emphasizes accuracy in identifying the correct document and explaining what the dates mean to customers.

Work involves reading enquiries, locating invoices or statements, and guiding customers with clear next steps. Training will be provided, and prior billing experience is helpful but not essential.

Qualifications

• Previous billing experience is helpful but not essential.
• Employer will train you on its records, permissions and language.
• You should be comfortable checking numbers and dates and asking precise questions when information does not agree.

Responsibilities

• Read an incoming enquiry to identify the billing document in question.
• Locate the approved invoice or statement in the system.
• Check the date shown and whether the document has been replaced.
• Explain the recorded due date in plain language when the information is clear.
• Send a copy or approved link if the customer needs the document to see the date.
• Record a discrepancy between two versions for the authorised billing colleague.
• Refer requests for payment extensions or disputed charges.
• Keep the question connected to the correct account history.

Job description

Hrstalentsolutions is seeking a Billing Administration Assistant to handle due date enquiries on a remote basis. The role emphasizes accuracy in identifying the correct document and explaining what the dates mean to customers.

Work involves reading enquiries, locating invoices or statements, and guiding customers with clear next steps. Training will be provided, and prior billing experience is helpful but not essential.