Remote Insurance Policy Enquiries Advisor

The Elite Job; Gorseinon; Hybride; GBP 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Structured onboarding and training

Health insurance

Remote or hybrid options for eligible 

Career development opportunities

Résumé du poste

The Elite Job is seeking an Insurance Customer Adviser – Policy Enquiries to assist customers with policy information, renewals, payments, and general account enquiries. You will respond via phone, email, live chat, and other approved channels, ensuring accurate information and courteous support.

This entry-level friendly role welcomes fresh graduates and those new to insurance, with training provided to develop knowledge of policy administration and customer service in a professional setting.

Qualifications

• Strong verbal and written communication skills.
• Basic computer skills and familiarity with online systems.
• Willingness to learn insurance terminology and procedures.
• Ability to handle confidential information with discretion.
• Experience with CRM and ticketing is advantageous but not required for entry-level roles.

Responsabilités

• Respond to Policy Enquiries via phone, email, chat, or other channels.
• Explain policy terms in clear, simple language.
• Update policy information and support document requests.
• Escalate complex cases to appropriate teams.
• Maintain accurate records of customer interactions in CRM.
• Assist with policy renewals and payments information.
• Follow compliance and privacy requirements in all actions.

Connaissances

Communication skills

Active listening

Time management

Attention to detail

Customer service

Verbal communication

Written communication

CRM familiarity

Data entry

Formation

High school diploma

Bachelor's degree

Business/Commerce/Finance/Insurance

Outils

CRM platforms

Call centre software

Ticketing systems

Description du poste

The Elite Job is seeking an Insurance Customer Adviser – Policy Enquiries to assist customers with policy information, renewals, payments, and general account enquiries. You will respond via phone, email, live chat, and other approved channels, ensuring accurate information and courteous support.

This entry-level friendly role welcomes fresh graduates and those new to insurance, with training provided to develop knowledge of policy administration and customer service in a professional setting.