Remote Infra Engineer – 2nd/3rd Line Networking & Security

IMT Resourcing Solutions; Gloucester; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Bonus

Pension

Home-working budget

EV salary sacrifice

Sick pay

Holiday entitlement

Job summary

IMT Resourcing Solutions is recruiting an Infrastructure Support Engineer to grow a busy IT services team. You will provide 2nd/3rd line infrastructure support across networks, servers, and security for a varied customer base, with involvement in projects and customer site visits.

You’ll mostly work from home, with one day per week in the Gloucester office and travel to customer sites when required for projects and technical work.

Qualifications

• 2nd/3rd line experience in MSP or similar customer-focused IT environment.
• Experience across several of the listed technologies is beneficial.

Responsibilities

• Provide 2nd/3rd line infrastructure support across a varied customer base.
• Troubleshoot networking, firewall, server and Microsoft 365 issues.
• Support and configure Fortinet firewall environments.
• Work with Microsoft 365, Intune and Entra ID.
• Troubleshoot DNS, DHCP, routing, subnetting and wider network issues.
• Deliver onsite and remote infrastructure projects.
• Act as escalation point for more complex issues.
• Complete technical assessments of customer infrastructure.
• Support server, storage, backup and security technologies.
• Engage with customers to recommend improvements and shape technical roadmaps.

Skills

Networking

Microsoft 365

Windows Server

VMware/Hyper-V

Backup technologies

Fortinet

Endpoint security

Tools

MS Intune

Entra ID

Job description

IMT Resourcing Solutions is recruiting an Infrastructure Support Engineer to grow a busy IT services team. You will provide 2nd/3rd line infrastructure support across networks, servers, and security for a varied customer base, with involvement in projects and customer site visits.

You’ll mostly work from home, with one day per week in the Gloucester office and travel to customer sites when required for projects and technical work.