Remote 2nd Line IT Engineer - Windows & Server

IMT Resourcing Solutions; Hereford; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

IMT Resourcing Solutions is seeking a skilled 2nd Line Support Engineer to join their IT Services team. You will provide remote technical support across a large and diverse technology estate, across 100+ sites and thousands of users.

You’ll resolve incidents, work with Windows Server, networks and back-office tech, and contribute to service improvements. This permanent role offers remote-based support and a customer-focused IT service approach.

Qualifications

• Proven experience in a 2nd Line IT Support or similar role.
• Strong desktop hardware and software troubleshooting skills.
• Experience supporting Windows environments and Windows Server.
• Good understanding of networks and internet connectivity.
• Experience with user account administration.
• Knowledge of security technologies including antivirus and encryption.
• Experience deploying and maintaining software across desktop environments.
• Strong problem-solving and investigative skills.
• Excellent communication and customer service abilities.
• Ability to manage your own workload and prioritise against SLAs.
• A proactive approach to technical development and service improvement.

Responsibilities

• Provide 1st and 2nd line technical support via telephone and remote support tools
• Resolve incidents, problems and changes within agreed SLA timescales
• Support desktop, laptop, mobile device and printer environments
• Diagnose and resolve hardware and software faults
• Support Windows Server, networks and internet connectivity
• Administer user network and application accounts
• Install, configure and maintain software and desktop technologies
• Develop, test, package and deploy software and desktop components
• Support Microsoft and other back-office technologies including email, backup and firewall solutions
• Carry out routine maintenance, security updates and troubleshooting
• Monitor systems and proactively identify recurring technical issues
• Maintain accurate records of hardware, software, licences and technical work
• Work with suppliers and internal teams to resolve complex issues
• Contribute to IT projects and continual service improvement initiatives
• Provide technical guidance and support to colleagues and customers
• The role also includes out-of-hours remote support on an agreed rota, where operationally required.

Skills

2nd line support

Windows troubleshooting

Networks & connectivity

Customer service

User account administration

Security technologies

Software deployment

Problem solving

Communication

Workload & SLA

Proactive development

Job description

IMT Resourcing Solutions is seeking a skilled 2nd Line Support Engineer to join their IT Services team. You will provide remote technical support across a large and diverse technology estate, across 100+ sites and thousands of users.

You’ll resolve incidents, work with Windows Server, networks and back-office tech, and contribute to service improvements. This permanent role offers remote-based support and a customer-focused IT service approach.