Network Infrastructure Engineer

IMT Resourcing Solutions; Gloucester; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Bonus

Pension

Home-working budget

EV salary sacrifice

Sick pay

Holiday entitlement

Job summary

IMT Resourcing Solutions is recruiting an Infrastructure Support Engineer to grow a busy IT services team. You will provide 2nd/3rd line infrastructure support across networks, servers, and security for a varied customer base, with involvement in projects and customer site visits.

You’ll mostly work from home, with one day per week in the Gloucester office and travel to customer sites when required for projects and technical work.

Qualifications

• 2nd/3rd line experience in MSP or similar customer-focused IT environment.
• Experience across several of the listed technologies is beneficial.

Responsibilities

• Provide 2nd/3rd line infrastructure support across a varied customer base.
• Troubleshoot networking, firewall, server and Microsoft 365 issues.
• Support and configure Fortinet firewall environments.
• Work with Microsoft 365, Intune and Entra ID.
• Troubleshoot DNS, DHCP, routing, subnetting and wider network issues.
• Deliver onsite and remote infrastructure projects.
• Act as escalation point for more complex issues.
• Complete technical assessments of customer infrastructure.
• Support server, storage, backup and security technologies.
• Engage with customers to recommend improvements and shape technical roadmaps.

Skills

Networking

Microsoft 365

Windows Server

VMware/Hyper-V

Backup technologies

Fortinet

Endpoint security

Tools

MS Intune

Entra ID

Job description

We’re recruiting for an Infrastructure Support Engineer to join a growing IT services business, supporting customers across a broad range of infrastructure, networking and security technologies.

This is a good opportunity for an experienced 2nd/3rd Line Engineer who wants more than a traditional support role. Alongside resolving escalated technical issues, you’ll get involved in infrastructure projects, customer site visits, technical assessments and helping clients improve their wider IT environments.

You’ll primarily work from home, with one day per week in the Gloucester office and travel to customer sites when required for projects and technical work.

What you’ll be doing

• Providing 2nd/3rd line infrastructure support across a varied customer base
• Troubleshooting networking, firewall, server and Microsoft 365 issues
• Supporting and configuring Fortinet firewall environments
• Working across Microsoft 365, Intune and Entra ID
• Troubleshooting DNS, DHCP, routing, subnetting and wider network issues
• Delivering onsite and remote infrastructure projects
• Acting as an escalation point for more complex technical issues
• Completing technical assessments of customer infrastructure
• Supporting server, storage, backup and security technologies
• Working directly with customers to recommend improvements and help shape technical roadmaps

What we’re looking for

You’ll ideally have experience working within an MSP or similarly customer-focused IT environment at 2nd/3rd line level.

Strong experience across several of the following would be particularly relevant:

• Networking – DNS, DHCP, TCP/IP, subnetting and routing
• Microsoft 365
• Windows Server
• VMware / Hyper-V
• Backup technologies such as Veeam or Acronis
• Endpoint and security technologies such as SentinelOne, Sophos or FortiClient

Experience supporting schools or education customers would be useful, but isn’t essential.

You’ll need to be comfortable dealing directly with customers and travelling to client sites when projects require it. A full UK driving licence and access to a vehicle are required.

Package

Salary: Up to £45,000

Location: Hybrid – 1 day per week in Gloucester, otherwise home-based

Travel: Customer site visits for projects and technical work

Benefits: Performance-related bonus, pension, home-working budget, EV salary sacrifice scheme, company sick pay and 22 days' holiday plus bank holidays and your birthday off.