Remote Housing Customer Service Advisor - Leeds

Confidential; Leeds; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

Confidential in Leeds is recruiting a Housing Customer Service Advisor. The role is remote with occasional travel to the Leeds office, on a temporary-to-permanent basis, 35 hours per week.

You will be the first point of contact for social housing tenants, dealing with queries about repairs, ASB, lettings, tenancy management and rents; you will book appointments, take payments and set up direct debits, signposting customers to internal and external agencies where appropriate, and maintain

Qualifications

• Experience delivering frontline customer service to tenants or residents.
• Ability to handle multiple queries related to repairs, rents and tenancy management.
• Strong communication skills and accuracy in record-keeping.

Responsibilities

• Acting as the first point of contact for social housing tenants
• Dealing with queries with regards to repairs, ASB, lettings, tenancy management and rents
• Booking and scheduling in appointments with tenants
• Signposting customers to internal and external agencies where appropriate
• Taking payments from customers and setting up direct debits
• Supporting the team with regards to customer feedback, including customer satisfaction surveys
• Maintaining accurate records of customer accounts and changes to existing accounts

Skills

Customer service

Tenant support

Query handling

Job description

Confidential in Leeds is recruiting a Housing Customer Service Advisor. The role is remote with occasional travel to the Leeds office, on a temporary-to-permanent basis, 35 hours per week.

You will be the first point of contact for social housing tenants, dealing with queries about repairs, ASB, lettings, tenancy management and rents; you will book appointments, take payments and set up direct debits, signposting customers to internal and external agencies where appropriate, and maintain