Housing Customer Service Advisor

Confidential; Leeds; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

Confidential in Leeds is recruiting a Housing Customer Service Advisor. The role is remote with occasional travel to the Leeds office, on a temporary-to-permanent basis, 35 hours per week.

You will be the first point of contact for social housing tenants, dealing with queries about repairs, ASB, lettings, tenancy management and rents; you will book appointments, take payments and set up direct debits, signposting customers to internal and external agencies where appropriate, and maintain

Qualifications

• Experience delivering frontline customer service to tenants or residents.
• Ability to handle multiple queries related to repairs, rents and tenancy management.
• Strong communication skills and accuracy in record-keeping.

Responsibilities

• Acting as the first point of contact for social housing tenants
• Dealing with queries with regards to repairs, ASB, lettings, tenancy management and rents
• Booking and scheduling in appointments with tenants
• Signposting customers to internal and external agencies where appropriate
• Taking payments from customers and setting up direct debits
• Supporting the team with regards to customer feedback, including customer satisfaction surveys
• Maintaining accurate records of customer accounts and changes to existing accounts

Skills

Customer service

Tenant support

Query handling

Job description

Housing Customer Service Advisor

Leeds/ Remote

Temporary- Permanent

35 hours pw

14.80 PAYE OR 20 Umbrella

Hamilton Woods Associates are recruiting for a number of Housing Customer Service Advisor on an inital temporary basis for a local social housing provider. There is scope for the role to become permanent.

The role offers remote working, with occasional travel to their Leeds office.

Key Responsibilities of the Housing Customer Service Advisor:

• Acting as the first point of contact for social housing tenants
• Dealing with queries with regards to repairs, ASB, lettings, tenancy management and rents
• Booking and scheduling in appointments with tenants
• Signposting customers to internal and external agencies where appropriate
• Taking payments from customers and setting up direct debits
• Supporting the team with regards to customer feedback, including customer satisfaction surveys
• Maintaining accurate records of customer accounts and changes to existing accounts