Hybrid Customer Service Advisor - Remote & Onsite

Beyond Housing; Scarborough; Presencial; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Agile working arrangements (work from

Annual leave up to 39 days

Real Living Wage

Pension scheme

Wellbeing and inclusion

Cycle to Work

Health cash plan

Discounts and offers

Descripción de la vacante

Beyond Housing in Scarborough is seeking a full-time and two part-time Customer Service Advisors to join our team. You’ll carry out a range of administrative tasks and be the first point of contact for customers, delivering excellent and efficient service.

The full-time role is 37 hours per week and the part-time positions are 18.5 hours each. You’ll manage enquiries across payments, repairs, complaints, housing applications and tenancy management in a fast-paced, supportive environment.

Formación

• Experience in customer service or call center.
• Ability to handle payments, repairs, complaints.

Responsabilidades

• Serve as the first point of contact for Beyond Housing customers and provide excellent and efficient customer service.
• Handle enquiries across payments, repairs, complaints, housing applications and tenancy management.
• Support colleagues and maintain organized records across channels.

Conocimientos

Customer service

Administration

Telephone handling

Face-to-face service

Descripción del empleo

Beyond Housing in Scarborough is seeking a full-time and two part-time Customer Service Advisors to join our team. You’ll carry out a range of administrative tasks and be the first point of contact for customers, delivering excellent and efficient service.

The full-time role is 37 hours per week and the part-time positions are 18.5 hours each. You’ll manage enquiries across payments, repairs, complaints, housing applications and tenancy management in a fast-paced, supportive environment.