Remote Housing Benefits Officer – HBMS Specialist

Adecco Portugal; Croydon; Remote; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Remote Working

Temporary contract

Job summary

Adecco Group UK & Ireland is recruiting a Housing Benefits Officer on a remote working basis to support a Local Authority's Revenues and Benefits team. The role focuses on Housing Benefit and Council Tax Support, with HBMS reviews under DWP guidance.

You will assess and administer claims, gather evidence, and issue notifications while ensuring compliance with legislation and performance targets. Strong HBMS experience is essential.

Qualifications

• Proven experience as a Benefits Assessor within a Local Authority environment.
• Strong knowledge of Housing Benefit assessment and administration.
• Extensive experience assessing Council Tax Support claims.
• Experience reviewing and processing DWP HBMS cases.
• Excellent decision-making and analytical skills.

Responsibilities

• Assess Housing Benefit and Council Tax Support claims accurately and efficiently
• Review and process DWP Housing Benefit Matching Service (HBMS) cases
• Investigate discrepancies identified through HBMS data matches
• Gather and verify evidence to support benefit assessments
• Apply Housing Benefit and Council Tax Support legislation, regulations, and guidance
• Make informed decisions and issue clear decision notifications
• Maintain accurate case records and audit trails
• Ensure reviews and assessments are completed within prescribed timescales
• Manage a varied caseload whilst maintaining high levels of accuracy and quality
• Provide excellent customer service and respond to benefit-related enquiries
• Work independently and effectively with minimal supervision

Skills

HBMS experience

Housing Benefit knowledge

Council Tax Support

Data matching analysis

Communication skills

Tools

NEC Northgate

NEC Document Management System

Job description

Adecco Group UK & Ireland is recruiting a Housing Benefits Officer on a remote working basis to support a Local Authority's Revenues and Benefits team. The role focuses on Housing Benefit and Council Tax Support, with HBMS reviews under DWP guidance.

You will assess and administer claims, gather evidence, and issue notifications while ensuring compliance with legislation and performance targets. Strong HBMS experience is essential.