Housing Benefit & Universal Credit Support Officer

Elite People Ltd; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Elite People Ltd is recruiting for a Housing Benefit & Universal Credit Support Officer in Birmingham. The role is a permanent, full-time position offering up to £30,000 per annum and a 35-hour week, Monday to Friday.

The position involves processing Housing Benefit claims, advising on Universal Credit, and supporting tenants with related queries. The successful candidate will maintain records, liaise with local authorities, and help resolve issues with benefit claims in a coordinated,

Qualifications

• Experience with Housing Benefit administration.
• Familiar with Universal Credit processes.

Responsibilities

• Processing and monitoring Housing Benefit claims.
• Providing support and guidance in relation to Universal Credit and benefit entitlement.
• Inputting new tenancy details and claim information onto internal systems.
• Maintaining accurate and up-to-date records of claims and decisions.
• Liaising directly with local authorities regarding outstanding Housing Benefit claims.
• Monitoring Housing Benefit portals for suspensions, cancellations and other changes.
• Investigating suspended or cancelled claims and obtaining further information where required.

Skills

Housing Benefit processing

Universal Credit guidance

Job description

Housing Benefit & Universal Credit Support Officer

Birmingham | Up to £30,000 per annum | Permanent | Full-Time

Hours: 35 hours per week, Monday to Friday

We are recruiting for a Housing Benefit & Universal Credit Support Officer to join a growing organisation within the housing sector.

This is a varied role requiring strong knowledge of Housing Benefit together with experience and understanding of Universal Credit. It would suit someone from a benefits administration, supported housing, welfare benefits or local authority background who is organised, accurate and confident dealing with claimants, councils and other external organisations.

You will play an important role in supporting tenants with benefit-related matters, ensuring Housing Benefit claims are processed accurately and efficiently and providing guidance around Universal Credit where appropriate. You will maintain records, monitor claims and work proactively with local authorities to resolve outstanding issues.

The Role

• Processing and monitoring Housing Benefit claims
• Providing support and guidance in relation to Universal Credit and benefit entitlement
• Supporting tenants with Housing Benefit and Universal Credit-related queries
• Inputting new tenancy details and claim information onto internal systems
• Maintaining accurate and up-to-date records of claims and decisions
• Liaising directly with local authorities regarding outstanding Housing Benefit claims
• Monitoring Housing Benefit portals for suspensions, cancellations and other changes
• Investigating suspended or cancelled claims and obtaining further information where required