Housing Benefit Specialist — Help Families Access Support

JobsTrackR; Willenhall; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

JobsTrackR is seeking a Benefits Assessor to process Housing Benefit and Council Tax Benefit/Reduction claims, ensuring accuracy and strong customer service. You will assess a wide range of applications, handle overpayments, keep records up to date, and support colleagues through mentoring and QA activities.

Full-time on a temporary basis, with emphasis on attention to detail and knowledge of benefits processes. Equal opportunity employer; pre-employment checks may apply.

Qualifications

• Experience assessing HB and CTR claims essential.
• Strong knowledge of benefits legislation and verification processes.
• Excellent attention to detail and customer service skills.

Responsibilities

• Assess HB and CTR claims accurately and efficiently.
• Manage overpayments and maintain accurate records.
• Provide advice to customers and mentor/quality assure colleagues.

Skills

Benefits administration

Customer service

Attention to detail

Tools

Academy software

Job description

JobsTrackR is seeking a Benefits Assessor to process Housing Benefit and Council Tax Benefit/Reduction claims, ensuring accuracy and strong customer service. You will assess a wide range of applications, handle overpayments, keep records up to date, and support colleagues through mentoring and QA activities.

Full-time on a temporary basis, with emphasis on attention to detail and knowledge of benefits processes. Equal opportunity employer; pre-employment checks may apply.