Remote Global Senior Director, Professional Services

Wwshemi; United Kingdom; À distance; GBP 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Second Fridays

Global benefits coverage

Paid parental leave

Wellbeing resources

Résumé du poste

Keyfactor is seeking a Senior Director of Global Professional Services to provide visionary leadership, drive strategic initiatives, and oversee transformational projects across the organization. You will build executive relationships, ensure financial health, and establish global standards for delivery.

In this high-impact role, you will lead Directors, steer large-scale change, and ensure delivery excellence while maintaining customer satisfaction and profitability.

Qualifications

• Bachelor's degree in a relevant field.
• Deep knowledge in a technical MSP or software consulting capacity with commiserate leadership experience.
• Capability to lead organizational change, influence company-wide strategy, and drive business growth.
• Complex reporting capabilities with Excel, or other BI software with the ability to use the data to effectively communicate and persuade an audience.
• Visionary leadership, advanced strategic planning, exceptional stakeholder engagement.
• Strong and effective communication skills in a consultative manner with customers and internal/external stakeholders.
• Advanced, methodical, and expedient business troubleshooting and problem-solving abilities without needing escalation to other leaders.
• Consistently speaks with confidence to technical, non-technical, and executive audiences internally and externally, effectively de-escalating any situation.
• Demonstrates advanced interpersonal communication and writing abilities with autonomy.

Responsabilités

• Provide visionary leadership for the entire Global Professional Services organization, driving strategic initiatives and organizational growth.
• Develop and execute long-term strategies to enhance service delivery, customer satisfaction, and business performance.
• Lead a team of Directors, ensuring alignment with organizational goals and strategic objectives.
• Drive large-scale transformation initiatives to improve operational efficiency and service quality.
• Build and maintain relationships with key executive stakeholders, both internal and external.
• Oversee the financial health of the Professional Services organization, ensuring sustainable growth and profitability.
• Represent the organization in top-tier customer engagements, industry conferences, and executive briefings.
• Establish and enforce global standards, processes, and best practices for project delivery.
• Drive innovation and the adoption of cutting-edge technologies to stay ahead of industry trends.
• Ensure global compliance with regulatory requirements, industry standards, and contractual obligations.
• Champion a culture of high performance, accountability, and continuous improvement across the entire organization.

Connaissances

Strategic leadership

Executive relationships

Excel/BI

Communication

Change management

Problem solving

Formation

Bachelor's degree in a relevant field

Outils

Excel/BI tools

Description du poste

Keyfactor is seeking a Senior Director of Global Professional Services to provide visionary leadership, drive strategic initiatives, and oversee transformational projects across the organization. You will build executive relationships, ensure financial health, and establish global standards for delivery.

In this high-impact role, you will lead Directors, steer large-scale change, and ensure delivery excellence while maintaining customer satisfaction and profitability.