Director, Solutions Delivery & Customer Success

Academic Key; Greater London; Hybride; GBP 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Bonuses based on monthly sales targets

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Résumé du poste

KnowBe4 in London is seeking a Director of Professional Services to lead the Global Customer Services onboarding, implementation and delivery teams. You will drive strategy, operations, and growth, ensuring successful deployments, customer satisfaction, and cross-functional collaboration across product, services, and engineering.

The role requires strong leadership, deep SaaS knowledge, and the ability to manage complex engagements while building scalable processes and mentoring a

Qualifications

• Bachelor's degree in Computer Science or related field.
• Experience with SaaS platforms and APIs.
• Strong onboarding and implementation experience.
• Excellent communication and leadership skills.

Responsabilités

• Provide strategic leadership to accelerate delivery and customer success.
• Develop scalable onboarding and implementation processes.
• Oversee delivery of technical solutions and guidance throughout the lifecycle.
• Monitor KPIs: utilization, on-time delivery, time to value, satisfaction.
• Lead resource planning and mentoring of team.
• Serve as escalation point for complex engagements.
• Gather customer feedback to inform product improvements.

Connaissances

Onboarding

Implementation

Technical consulting

Leadership

Customer success

Communication

Formation

Bachelor's degree in Computer Science or related field

Outils

SaaS platforms

APIs

System integrations

Description du poste

KnowBe4 in London is seeking a Director of Professional Services to lead the Global Customer Services onboarding, implementation and delivery teams. You will drive strategy, operations, and growth, ensuring successful deployments, customer satisfaction, and cross-functional collaboration across product, services, and engineering.

The role requires strong leadership, deep SaaS knowledge, and the ability to manage complex engagements while building scalable processes and mentoring a