Senior Director, Professional Services

Keyfactor; Greater London; Remote; GBP 180,000 - 240,000; Full time

Benefits offered by this job

Second Fridays off

Parental Leave

Competitive time off globally

Wellbeing resources

Job summary

Keyfactor in the United Kingdom is seeking a Senior Director of Global Professional Services to lead the worldwide PS organization, shaping strategy, delivery, and client engagement. You will build executive relationships, drive profitability, and ensure standards across regions.

The role requires strategic thinking, strong leadership, and a track record of transforming service delivery in a technical or MSP context. Remote work is supported within the UK with international collaboration.

Qualifications

• Bachelor's degree in a relevant field and experience leading large professional services teams.
• Experience in technical MSP or software consulting with leadership.
• Ability to lead organizational change and drive growth.
• Advanced reporting with Excel or BI tools to persuade stakeholders.
• Strong strategic planning and stakeholder engagement.

Responsibilities

• Provide visionary leadership for Global Professional Services and drive strategic initiatives.
• Develop and execute long-term service delivery strategies to improve performance and customer satisfaction.
• Lead Directors and ensure alignment with organizational goals.
• Drive large-scale transformation to improve efficiency and service quality.
• Build and maintain relationships with executive stakeholders internally and externally.
• Oversee financial health and profitability of the Professional Services unit.
• Represent the organization in top-tier customer engagements and industry forums.
• Establish global standards, processes and best practices for project delivery.
• Drive adoption of cutting-edge technologies and innovative approaches.
• Ensure global compliance with regulatory requirements and contractual obligations.
• Foster a culture of high performance, accountability and continuous improvement.

Skills

Bachelor's degree

Leadership experience

Excel/BI proficiency

Strategic planning

Stakeholder engagement

Communication skills

Problem solving

Executive communication

Education

Bachelor's degree in CS/IT/Business or equivalent

Tools

Excel

BI software

Job description

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!

Title: Senior Director, Professional Services

Location: United Kingdom (Remote)

Experience: Managerial

Job Function: Professional Services

Employment Type: Full- T ime

Industry: Cost of Goods Sold

Travel Requirements: 25 %

About the position

The Senior Director of Global Professional Services, provides visionary leadership in Global Professional Services, driving strategic initiatives and overseeing transformational projects. Builds key executive relationships, ensures financial health, establishes global standards, drives innovation, and fosters a culture of high performance and continuous improvement throughout the organization.

Job Responsibilities

• Provide visionary leadership for the entire Global Professional Services organization, driving strategic initiatives and organizational growth.
• Develop and execute long-term strategies to enhance service delivery, customer satisfaction, and business performance.
• Lead a team of Directors, ensuring alignment with organizational goals and strategic objectives.
• Drive large-scale transformation initiatives to improve operational efficiency and service quality.
• Build and maintain relationships with key executive stakeholders, both internal and external.
• Oversee the financial health of the Professional Services organization, ensuring sustainable growth and profitability.
• Represent the organization in top-tier customer engagements, industry conferences, and executive briefings.
• Establish and enforce global standards, processes, and best practices for project delivery.
• Drive innovation and the adoption of cutting-edge technologies to stay ahead of industry trends.
• Ensure global compliance with regulatory requirements, industry standards, and contractual obligations.
• Champion a culture of high performance, accountability, and continuous improvement across the entire organization.

Minimum Qualifications, Education, and Skills

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or equivalent experience.
• Deep knowledge in a technical, MSP, or software consulting capacity with commiserate leadership experience.
• Capability to lead organizational change, influence company-wide strategy, and drive business growth.
• Complex reporting capabilities with Excel, or other BI software with the ability to use the data to effectively communicate and persuade an audience.
• Visionary leadership, advanced strategic planning, exceptional stakeholder engagement.
• Strong and effective communication skills in a consultative manner with customers and internal/external stakeholders.
• Advanced, methodical, and expedient business troubleshooting and problem-solving abilities without needing escalation to other leaders.
• Consistently speaks with confidence to technical, non-technical, and executive audiences internally and externally, effectively de-escalating any situation.
• Demonstrates advanced interpersonal communication and writing abilities with autonomy.

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

Customers are core.

Innovation never stops, it only accelerates.

We deliver with agility.

United by respect.

Teams make “it” happen.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [e-mail] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.