Remote Global Cinema Support Coordinator

MPS - Motion Picture Solutions; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Access to hybrid and remote working

Cinema perks

Annual Leave 25 days

Employee Ownership Trust bonus

Training in London

Team events

Job summary

MPS - Motion Picture Solutions is seeking a Global Cinema Support Coordinator to join the 24-hour first-line support team. You will handle incoming queries, troubleshoot issues, and manage the Trusted Device List to ensure secure cinema operations worldwide.

The role involves keeping cinemas informed about the latest MPS products and services, with remote, home-based work requiring initial London training and quarterly anchor days.

Qualifications

• Educated to degree level or equivalent experience.
• 3 A-levels or equivalent.
• Working in a fast-paced environment.
• Customer Service Background.
• Cinema Projection Experience.
• Knowledge of the Digital Cinema Industry.

Responsibilities

• Be part of a 24-hour first-line support team handling incoming queries.
• Troubleshoot issues to uphold the no-dark screen policy.
• Manage the Trusted Device List (TDL) for secure cinema operations.
• Keep cinemas informed about the latest MPS products and services.

Skills

Organisational skills

Communication skills

Database administration

Flexibility

Education

Degree level

A-levels

Tools

Excel

Office Suite

Job description

MPS - Motion Picture Solutions is seeking a Global Cinema Support Coordinator to join the 24-hour first-line support team. You will handle incoming queries, troubleshoot issues, and manage the Trusted Device List to ensure secure cinema operations worldwide.

The role involves keeping cinemas informed about the latest MPS products and services, with remote, home-based work requiring initial London training and quarterly anchor days.