Global Cinema Support Coordinator

MPS; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

EOT bonus

25 days annual leave

Hybrid/remote options

Private medical care

Pension

Job summary

MPS is seeking a Global Cinema Support Coordinator to join our 24-hour frontline team. You will handle inquiries, troubleshoot issues, and uphold our no-dark-screen policy across a worldwide cinema network.

You will manage the Trusted Device List and liaise with internal teams to inform cinemas about new products and services. The role is remote-based with London training and quarterly anchor days.

Qualifications

• Educated to degree level or equivalent experience.
• 3 A-levels or equivalent.
• Fast-paced environment experience.

Responsibilities

• Handle incoming queries and troubleshoot to resolve issues.
• Maintain and monitor the Trusted Device List (TDL).
• Keep cinemas informed about products and services.
• Support a global network of cinemas and distributors.

Skills

Brand ambassador

Exceptional communicator

Customer-centric

Organised multitasker

Time-management

Adaptable under pressure

Solution-oriented

Strong interpersonal skills

Discreet & reliable

Tech-savvy (Excel)

Education

Degree level or equivalent

3 A-levels or equivalent

Tools

Microsoft Office Suite

Excel

Job description

Drive global film delivery. Elevate the cinema experience.

Are you passionate about delivering exceptional service and troubleshooting to find a solution? Join MPS as a Global Cinema Support Coordinator and work with a dynamic team dedicated to providing outstanding support to our global network of exhibitors and distributors.

What You’ll Do:

In this role, you'll be part of our 24-hour first-line support team, the front line of our customer service operations. You'll handle incoming queries, troubleshoot issues to ensure our no-dark screen policy is upheld, and manage our Trusted Device List (TDL) to ensure smooth and secure operations across cinemas worldwide.

You will also play a vital role in keeping cinemas informed and equipped with the latest MPS products and services.

Working Arrangements

Global Cinema Support is a remote, home-based team. However, youare required to attend the office in London for the initial training period and thereafter quarterly for team anchor days and team events.

You’ll be part of a rota-based shift team, working 360 hours over a 9-week cycle — that’s 348 hours on shift plus 12 hours of support work.
Shifts are 12 hours long and can include nights, weekends, and occasional lone working. Current shift times include:06:00–18:00, 08:00–20:00, 09:00–21:00, 12:00–00:00, and 18:00–06:00.

Shift patterns may be adjusted where necessary to align with operational requirements.

What You’ll Bring:

• You'll bring strong organisational skills, with the ability to prioritise tasks and manage time effectively in a fast-paced environment.

• A proactive, solutions-focused mindset and strong communication skills are required when working with both internal and external customers.

• Experience with database administration, with a keen eye for detail and accuracy.

• Flexibility to work within a rotating shift pattern, including evenings, weekends and overnight support as needed.

Why MPS?

Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide

As a Global Cinema Support Coordinator,you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here's what sets you apart:

• Brand Ambassador: You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do.

• Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.

• Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.

• Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.

• Time-Smart: You know how to prioritise and deliver on time—every time.

• Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or upscale.

• Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.

• Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.

• Discreet & Reliable: Trusted with confidential information and always act with integrity.

• Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.

• Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.

• Detail-Driven: You care about accuracy—nothing slips through the cracks.

• Culturally Aware: You bring inclusivity and empathy to your global interactions.

• Positive & Proactive: A team player who’s motivated to make a meaningful impact.

• Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non-technical audiences.

Desired Qualifications/Experience

• Educated to degree level or equivalent experience

• 3 A-levels or equivalent

• Working in a fast-paced environment

• Customer Service Background

• Cinema Projection Experience

• Knowledge of the Digital Cinema Industry

Benefits

• Access to EOT(Employee Ownership Trust) tax‑free bonus

• 25 days' Annual Leave

• Enhanced Parental Leave

• Enhanced Sick Leave

• Retention recognition - extra perks at key milestones: from increased employer pension to private medical care

• Birthday or work anniversary day off on us

• Cinema perks, including access to premieres and special screenings

• Rental Housing Deposit Support

• Access to hybrid and remote working arrangements

• Volunteering Day off