Specialist, Technical Services

IMAX Enhanced | Streaming & Consumer Technology; Lancashire; On-site; GBP 42,000 - 64,000; Full time

Job summary

IMAX is seeking a Technical Services Specialist to provide service, support, and maintenance for IMAX digital projection and audio systems across the UK and Europe. Based remotely in the UK, this role plays a critical part in ensuring audiences experience the highest-quality IMAX presentation through preventative maintenance, rapid issue resolution, and exceptional customer support.

The Technical Services Specialist is responsible for maintaining theatre uptime, troubleshooting complex technical

Qualifications

• Diploma or degree in Engineering, Electronics, Computer Technology, or related field.
• Experience in electronics, computer repair, field service, or technical support environments.
• Strong knowledge of electrical systems, electronics, and diagnostic equipment.
• Ability to read electrical schematics and technical documentation.
• Experience handling and installing electronic components using proper anti-static procedures.
• Working knowledge of AC/DC power systems, including low-voltage, single-phase, and three-phase equipment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service, interpersonal, and communication skills.
• Experience with Microsoft Office Suite, Outlook, and common PC hardware and software.
• Basic understanding of networking concepts, IP addressing, connectivity testing, and network communications.
• Working knowledge of FTP protocols, Telnet, and related utilities.
• Valid driver's license and passport for travel across the UK and Europe.

Responsibilities

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX projection and audio systems via on-site visits and remote support.
• Maintain target uptime across IMAX theatres through proactive servicing and rapid response to issues.
• Handle high-value projection and audio equipment in a critical "show must go on" environment.
• Plan, schedule, and execute service visits, including hardware and software installations.
• Diagnose and resolve equipment failures to minimize downtime and lost shows.
• Respond to customer alerts, emails, and phone calls within service level expectations.
• Support emergency service dispatches and recover systems quickly.
• Travel extensively across the UK and Europe, often on short notice.

Skills

Troubleshooting

Customer service

Communication

Reading schematics

Analytical thinking

Networking concepts

PC hardware

Problem solving

Education

Engineering degree

Electronics degree

Computer Technology degree

Tools

Multimeters

Oscilloscopes

Audio test equipment

CRM software

Job description

Job Description

With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world's greatest filmmakers and creators - giving them the tools to realize their visions to the fullest.

As a result, IMAX attracts the most skilled and accomplished professionals in entertainment and technology. Our global teams merge technical, creative and operational expertise, deep industry relationships spanning the world, and an agile, entrepreneurial approach that prioritizes quality and innovation.

Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary.

IMAX is seeking a Technical Services Specialist to provide service, support, and maintenance for IMAX digital projection and audio systems across the UK and Europe. Based remotely in the UK, this role plays a critical part in ensuring audiences experience the highest-quality IMAX presentation through preventative maintenance, rapid issue resolution, and exceptional customer support.

The Technical Services Specialist is responsible for maintaining theatre uptime, troubleshooting complex technical issues, and supporting customers in a fast-paced, mission-critical environment where every show matters. This position requires extensive travel, technical expertise, and a strong commitment to customer service and operational excellence.

Responsibilities

Technical Service & Support

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio systems through on-site visits and remote support
• Maintain target uptime across IMAX theatres through proactive servicing and rapid response to technical issues
• Handle and maintain sophisticated, high-value projection and audio equipment in a critical "show must go on" environment
• Plan, schedule, and execute service visits, including hardware and software installations
• Diagnose and resolve equipment failures to minimize downtime and reduce lost shows
• Respond to customer alerts, emails, and phone calls within established service level expectations
• Support emergency service dispatches and recover systems to normal operation as quickly as possible
• Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations

Reporting & Operational Excellence

• Prepare detailed service reports following customer visits
• Maintain accurate service records and complete reporting through CRM systems and internal databases
• Track replacement parts and ensure compliance with warranty return requirements
• Maintain accurate theatre information and technical records
• Support continuous improvement by identifying opportunities to enhance service quality and operational efficiency

Qualifications

• Diploma or degree in Engineering, Electronics, Computer Technology, or a related technical field, or an equivalent combination of education and relevant experience
• Experience in electronics, computer repair, field service, or technical support environments
• Strong knowledge of electrical systems, electronics, and specialized diagnostic equipment, including multimeters, oscilloscopes, and audio test equipment
• Ability to read and interpret electrical schematics and technical documentation
• Experience handling and installing electronic components using proper anti-static procedures
• Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service, interpersonal, and communication skills
• Experience with Microsoft Office Suite, Outlook, and common PC hardware and software
• Basic understanding of networking concepts, including IP addressing, connectivity testing, and network communications
• Working knowledge of FTP protocols, Telnet, and related utilities
• Valid driver's license and passport with the ability to travel extensively throughout the UK and Europe

Nice to Haves

• Experience supporting commercial cinema, audiovisual, or projection systems
• Background in field service, help desk, repair bench, or network support
• Experience with Windows operating systems, networking, and troubleshooting
• Industry experience in Cinema Technology, Entertainment Technology, Audiovisual (AV), Electronics, Technical Field Services, or IT Infrastructure

Working Conditions

• Home-based role located in the UK
• Service work is frequently performed outside normal business hours
• Extensive travel (up to 75%) throughout the UK and Europe, including occasional short-notice travel
• Ability to work evenings, weekends, and holidays as business needs require
• Ability to lift up to 50 lbs. and work at heights as required

At IMAX, you will be part of a culture built on respect - we are committed to creating a welcoming and diverse atmosphere across our organization.

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles' Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.