Remote UK & Europe Cinema Technical Services Specialist

IMAX Enhanced | Streaming & Consumer Technology

Lancashire

On-site

GBP 42,000 - 64,000

Full time

10 days ago

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Job summary

IMAX is seeking a Technical Services Specialist to provide service, support, and maintenance for IMAX digital projection and audio systems across the UK and Europe. Based remotely in the UK, this role plays a critical part in ensuring audiences experience the highest-quality IMAX presentation through preventative maintenance, rapid issue resolution, and exceptional customer support.

The Technical Services Specialist is responsible for maintaining theatre uptime, troubleshooting complex technical

Qualifications

Diploma or degree in Engineering, Electronics, Computer Technology, or related field.
Experience in electronics, computer repair, field service, or technical support environments.
Strong knowledge of electrical systems, electronics, and diagnostic equipment.
Ability to read electrical schematics and technical documentation.
Experience handling and installing electronic components using proper anti-static procedures.
Working knowledge of AC/DC power systems, including low-voltage, single-phase, and three-phase equipment.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent customer service, interpersonal, and communication skills.
Experience with Microsoft Office Suite, Outlook, and common PC hardware and software.
Basic understanding of networking concepts, IP addressing, connectivity testing, and network communications.
Working knowledge of FTP protocols, Telnet, and related utilities.
Valid driver's license and passport for travel across the UK and Europe.

Responsibilities

Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX projection and audio systems via on-site visits and remote support.
Maintain target uptime across IMAX theatres through proactive servicing and rapid response to issues.
Handle high-value projection and audio equipment in a critical "show must go on" environment.
Plan, schedule, and execute service visits, including hardware and software installations.
Diagnose and resolve equipment failures to minimize downtime and lost shows.
Respond to customer alerts, emails, and phone calls within service level expectations.
Support emergency service dispatches and recover systems quickly.
Travel extensively across the UK and Europe, often on short notice.