Specialist, Technical Services

IMAX; Essex; On-site; GBP 45,000 - 65,000; Full time

Job summary

IMAX is seeking a Technical Services Specialist to provide service, support, and maintenance for IMAX digital projection and audio systems across the UK and Europe. Based remotely in the UK, this role ensures audiences experience peak IMAX quality through preventative maintenance, rapid issue resolution, and exceptional customer support.

Responsibilities include maintaining theatre uptime, diagnosing complex issues, and supporting customers in a fast-paced environment where every show matters.

Qualifications

• Diploma or degree in Engineering, Electronics, Computer Technology, or related field or equivalent experience.
• Experience in electronics, computer repair, field service, or technical support environments.
• Strong knowledge of electrical systems and diagnostic equipment.
• Ability to read electrical schematics and technical documentation.
• Experience with proper anti-static handling of components.
• Familiarity with AC/DC power systems and different voltages.

Responsibilities

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX projection and audio systems on-site and via remote support.
• Maintain target uptime through proactive servicing and rapid response to issues.
• Manage and operate high-value projection and audio equipment in a critical show environment.
• Plan and execute service visits, including hardware and software installations.
• Diagnose and resolve equipment failures to minimize downtime.
• Respond to alerts and emails within established service levels.
• Assist with emergency service dispatches and system recovery.
• Travel extensively across the UK and Europe to support theatres.

Skills

Troubleshooting

Customer service

Analytical thinking

Communication skills

Reading schematics

Reading technical documentation

Networking concepts

PC hardware basics

Education

Engineering/Electronics degree

Tools

Oscilloscopes

Multimeters

Audio test equipment

Schematic reading tools

Job description

Job Description

IMAX is seeking a Technical Services Specialist to provide service, support, and maintenance for IMAX digital projection and audio systems across the UK and Europe. Based remotely in the UK, this role plays a critical part in ensuring audiences experience the highest-quality IMAX presentation through preventative maintenance, rapid issue resolution, and exceptional customer support.

The Technical Services Specialist is responsible for maintaining theatre uptime, troubleshooting complex technical issues, and supporting customers in a fast-paced, mission-critical environment where every show matters. This position requires extensive travel, technical expertise, and a strong commitment to customer service and operational excellence.

Responsibilities

Technical Service & Support

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio systems through on-site visits and remote support
• Maintain target uptime across IMAX theatres through proactive servicing and rapid response to technical issues
• Handle and maintain sophisticated, high-value projection and audio equipment in a critical "show must go on" environment
• Plan, schedule, and execute service visits, including hardware and software installations
• Diagnose and resolve equipment failures to minimize downtime and reduce lost shows
• Respond to customer alerts, emails, and phone calls within established service level expectations
• Support emergency service dispatches and recover systems to normal operation as quickly as possible
• Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations

Reporting & Operational Excellence

• Prepare detailed service reports following customer visits
• Maintain accurate service records and complete reporting through CRM systems and internal databases
• Track replacement parts and ensure compliance with warranty return requirements
• Maintain accurate theatre information and technical records
• Support continuous improvement by identifying opportunities to enhance service quality and operational efficiency

Qualifications

• Diploma or degree in Engineering, Electronics, Computer Technology, or a related technical field, or an equivalent combination of education and relevant experience
• Experience in electronics, computer repair, field service, or technical support environments
• Strong knowledge of electrical systems, electronics, and specialized diagnostic equipment, including multimeters, oscilloscopes, and audio test equipment
• Ability to read and interpret electrical schematics and technical documentation
• Experience handling and installing electronic components using proper anti-static procedures
• Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service, interpersonal, and communication skills
• Experience with Microsoft Office Suite, Outlook, and common PC hardware and software
• Basic understanding of networking concepts, including IP addressing, connectivity testing, and network communications
• Working knowledge of FTP protocols, Telnet, and related utilities
• Valid driver's license and passport with the ability to travel extensively throughout the UK and Europe

Nice to Haves

• Experience supporting commercial cinema, audiovisual, or projection systems
• Background in field service, help desk, repair bench, or network support
• Experience with Windows operating systems, networking, and troubleshooting
• Industry experience in Cinema Technology, Entertainment Technology, Audiovisual (AV), Electronics, Technical Field Services, or IT Infrastructure

Working Conditions

• Home-based role located in the UK
• Service work is frequently performed outside normal business hours
• Extensive travel (up to 75%) throughout the UK and Europe, including occasional short-notice travel
• Ability to work evenings, weekends, and holidays as business needs require
• Ability to lift up to 50 lbs. and work at heights as required

At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.