Global Cinema Support Coordinator

MPS - Motion Picture Solutions; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Access to hybrid and remote working

Cinema perks

Annual Leave 25 days

Employee Ownership Trust bonus

Training in London

Team events

Job summary

MPS - Motion Picture Solutions is seeking a Global Cinema Support Coordinator to join the 24-hour first-line support team. You will handle incoming queries, troubleshoot issues, and manage the Trusted Device List to ensure secure cinema operations worldwide.

The role involves keeping cinemas informed about the latest MPS products and services, with remote, home-based work requiring initial London training and quarterly anchor days.

Qualifications

• Educated to degree level or equivalent experience.
• 3 A-levels or equivalent.
• Working in a fast-paced environment.
• Customer Service Background.
• Cinema Projection Experience.
• Knowledge of the Digital Cinema Industry.

Responsibilities

• Be part of a 24-hour first-line support team handling incoming queries.
• Troubleshoot issues to uphold the no-dark screen policy.
• Manage the Trusted Device List (TDL) for secure cinema operations.
• Keep cinemas informed about the latest MPS products and services.

Skills

Organisational skills

Communication skills

Database administration

Flexibility

Education

Degree level

A-levels

Tools

Excel

Office Suite

Job description

Drive Global Film Delivery. Elevate The Cinema Experience.

Are you passionate about delivering exceptional service and troubleshooting to find a solution? Join MPS as a Global Cinema Support Coordinator and work with a dynamic team dedicated to providing outstanding support to our global network of exhibitors and distributors.

What You’ll Do

In this role, you'll be part of our 24-hour first-line support team, the front line of our customer service operations. You'll handle incoming queries, troubleshoot issues to ensure our no-dark screen policy is upheld, and manage our Trusted Device List (TDL) to ensure smooth and secure operations across cinemas worldwide.

You will also play a vital role in keeping cinemas informed and equipped with the latest MPS products and services.

Working Arrangements

Global Cinema Support is a remote, home-based team. However, you are required to attend the office in London for the initial training period and thereafter quarterly for team anchor days and team events.

You’ll be part of a rota-based shift team, working 360 hours over a 9-week cycle — that’s 348 hours on shift plus 12 hours of support work.

Shifts are 12 hours long and can include nights, weekends, and occasional lone working. Current shift times include: 06:00–18:00, 08:00–20:00, 09:00–21:00, 12:00–00:00, and 18:00–06:00.

Shift patterns may be adjusted where necessary to align with operational requirements.

What You’ll Bring

• You’ll bring strong organisational skills, with the ability to prioritise tasks and manage time effectively in a fast-paced environment.
• A proactive, solutions-focused mindset and strong communication skills are required when working with both internal and external customers.
• Experience with database administration, with a keen eye for detail and accuracy.
• Flexibility to work within a rotating shift pattern, including evenings, weekends and overnight support as needed.

Why MPS?

Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide

As a Global Cinema Support Coordinator, you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here's what sets you apart:

• Brand Ambassador: You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do.
• Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.
• Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
• Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.
• Time-Smart: You know how to prioritise and deliver on time—every time.
• Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or escalcation.
• Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
• Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.
• Discreet & Reliable: Trusted with confidential information and always act with integrity.
• Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel.
• Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
• Detail-Driven: You care about accuracy—nothing slips through the cracks.
• Culturally Aware: You bring inclusivity and empathy to your global interactions.
• Positive & Proactive: A team player who’s motivated to make a meaningful impact.
• Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non-technical audiences.

Desired Qualifications/Experience

• Educated to degree level or equivalent experience
• 3 A-levels or equivalent
• Working in a fast-paced environment
• Customer Service Background
• Cinema Projection Experience
• Knowledge of the Digital Cinema Industry

Benefits

• Access to EOT(Employee Ownership Trust) tax‑free bonus
• 25 days’ Annual Leave
• Enhanced Parental Leave
• Enhanced Sick Leave
• Retention recognition - extra perks at key milestones: from increased employer pension to private medical care
• Birthday or work anniversary day off on us
• Cinema perks, including access to premieres and special screenings
• Rental Housing Deposit Support
• Access to hybrid and remote working arrangements
• Volunteering Day off