Remote Form Reference Specialist (Office Admin)

Hrstalentsolutions; Crawley; Remote; GBP 53,000 - 57,000; Full time

Job summary

Hrstalentsolutions is seeking an Office Administration Assistant to handle form intake and reference matching remotely. You will identify the correct records, attach submissions to the right request, and ensure accurate routing without assessing eligibility or approvals.

No specialist forms qualification is required; training will cover reference formats and matching rules. Previous office or customer service experience is useful but not necessary.

Qualifications

• No specialist forms qualification required.
• Employer will teach its reference formats, matching rules and access limits.
• Previous office or customer service experience is useful but not necessary.

Responsibilities

• Reading the incoming form notification and any message that accompanies it.
• Comparing the reference with the case record and existing submissions.
• Checking whether an earlier copy has already been recorded.
• Linking a corrected page to the right request when the process allows it.
• Naming or labelling a file according to the employer’s convention.
• Recording which version arrived and whether it replaces an earlier one.
• Flagging two possible case matches for an authorised colleague.
• Leaving a concise status note so a reviewer can find the full submission.
• Acknowledging receipt using approved wording when that is part of the task.

Job description

Hrstalentsolutions is seeking an Office Administration Assistant to handle form intake and reference matching remotely. You will identify the correct records, attach submissions to the right request, and ensure accurate routing without assessing eligibility or approvals.

No specialist forms qualification is required; training will cover reference formats and matching rules. Previous office or customer service experience is useful but not necessary.