Remote-First CRM Data Analyst: Insights & Dashboards

Massive Rocket; United Kingdom; On-site; GBP 45,000 - 75,000; Full time

Job summary

Massive Rocket is seeking a CRM Data Analyst to convert customer, campaign, and transactional data into actionable business insights. You will bridge CRM, loyalty, data, and restaurant operations to understand what drives engagement, retention, and value across our client programs.

You will work with large datasets, translate open-ended briefs into practical recommendations, and build intuitive Power BI dashboards.

Qualifications

• Strong experience as a Data Analyst, CRM Analyst, Customer Analyst, or similar analytical role.
• Advanced SQL skills with the ability to query, join, clean, and analyze large datasets.
• Hands-on experience with Snowflake or similar cloud data platforms.
• Strong Power BI or BI tooling experience, with the ability to build clear dashboards and reporting.

Responsibilities

• Analyse CRM and campaign data across Braze to measure acquisition, engagement, retention, LTV, and campaign effectiveness.
• Interrogate customer and transactional data to identify behavioural trends, purchase patterns, and opportunities.
• Conduct restaurant-level analysis across order frequency, average basket value, transactions, and store formats.
• Build benchmarks and identify underperforming restaurants, customer segments, campaigns, and operational areas.
• Translate complex data into clear, actionable commercial recommendations for CRM, Loyalty, and Restaurant Operations teams.
• Build intuitive Power BI dashboards and reporting that make insights easy to understand and act on.
• Partner with Data & Analytics, Data Engineering, CRM, Loyalty, and Operations teams to access relevant datasets.
• Investigate open-ended business questions, structure the analysis, and take findings from brief to action.

Skills

SQL

Power BI

Snowflake

CRM analytics

Stakeholder management

Data quality

Braze

Tools

Snowflake

Braze

Job description

Massive Rocket is seeking a CRM Data Analyst to convert customer, campaign, and transactional data into actionable business insights. You will bridge CRM, loyalty, data, and restaurant operations to understand what drives engagement, retention, and value across our client programs.

You will work with large datasets, translate open-ended briefs into practical recommendations, and build intuitive Power BI dashboards.