CRM & Data Strategy Analyst

Harnham; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading name in luxury retail is expanding its Customer Experience team, looking for an Analyst to drive customer engagement through CRM analytics. The role involves presenting data insights, building customer segmentation, and collaborating with stakeholders for strategic decisions. Ideal candidates will have experience in CRM analytics, preferably within retail or e-commerce. Strong presentation skills are essential. This is a full-time position in London.

Qualifications

• Hands-on experience in CRM analytics and campaign reporting.
• Experience in retail, e-commerce, or CRM-focused environments.
• Comfortable presenting insights to both technical and non-technical audiences.

Responsibilities

• Analysing and presenting customer data to inform CRM strategy and campaign optimisation.
• Building and maintaining customer segmentation for targeted campaigns.
• Owning reporting across CRM activity, including campaign performance.

Skills

CRM analytics

Campaign reporting

Data visualization

Stakeholder collaboration

Presentation skills

Tools

Tableau

Power BI

Python

Job description

Overview

A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation.

Responsibilities

• Analysing and presenting customer data to inform CRM strategy and campaign optimisation.
• Building and maintaining customer segmentation for targeted campaigns.
• Owning reporting across CRM activity, including campaign performance and database health.
• Supporting data pipelines and automation to streamline CRM processes.
• Collaborating with senior stakeholders to influence customer engagement strategy.

Qualifications

• Hands-on experience in CRM analytics and campaign reporting.
• Experience in retail, e-commerce, or CRM-focused environments.
• Comfortable presenting insights to both technical and non-technical audiences.
• Python experience is a nice-to-have.
• Experience with ESPs such as SFMC, Zeta or Braze would be advantageous.
• Visualization tools (e.g., Tableau, Power BI or Data Studio).

Why Apply?

• Join a highly respected luxury retail brand with a growing data function.
• High-impact role with exposure to senior stakeholders and strategic decision-making.
• Work at the centre of CRM, data strategy, and customer engagement.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Analyst
• Industries: Retail