CRM & Data Governance Specialist

ActiveOps; Reading; On-site; GBP 42,000 - 66,000; Full time

Job summary

ActiveOps seeks a CRM and knowledge management interface that connects the team building our CRM and knowledge systems with the business functions that rely on them. You will be the single point of contact for data, reporting, and collateral requests across the customer lifecycle.

You will collaborate with data owners to safeguard data quality and governance, maintain MSD-native dashboards, support content lifecycle and knowledge management, and coordinate CRM integrations and reporting across

Qualifications

• Experience in a CRM environment with ability to distinguish data issues from configuration.
• Data handling in spreadsheets and CRM systems with quality control.
• Experience with CRM-native reporting and dashboards maintenance.
• Strong communication with stakeholders across functions and time zones.
• Organised and able to manage multiple requests concurrently.
• Reliable and proactive with routine tasks and supervision minimization.
• Experience with Microsoft Dynamics 365, SharePoint, or similar CRM/ERP.
• Familiarity with knowledge management principles or content governance.
• Background as CRM/BI/operations analyst.

Responsibilities

• Monitor data quality across the customer lifecycle in MSD and flag issues to data owners.
• Maintain shared data standards and definitions across functions.
• Monitor adherence to standards and elevate exceptions without ownership transfer.
• Support data completion after system changes with correction plans.
• Collaborate with Data Engineering to ensure MSD data is represented in Databricks and reporting platforms.
• Maintain MSD-native dashboards and reporting standards across regions.
• Handle reporting requests and route AO-wide requests to Data Engineering.
• Investigate reporting anomalies with Business Systems Lead.
• Manage content lifecycle for ActiveOps trusted content across functions.
• Coordinate content review with functional owners to keep materials current.
• Manage access and permissions for knowledge platforms, including external users.
• Coordinate collateral lifecycle for customer-facing materials without owning content.
• Maintain and communicate document management standards.
• Maintain visibility of all systems touching MSD integrations; flag gaps.
• Serve as primary contact between Business Systems and Data Engineering.
• Act as single point of contact for data, reporting, and collateral requests.
• Translate business requirements into clear specs for the Business Systems Lead.
• Support teams with data standards, reporting tools, and lifecycle processes.
• Gather and triage feedback on data/content/system gaps for roadmap.
• Help keep development/change documentation up to date.

Skills

CRM literacy

Data quality governance

Reporting tools

Stakeholder communication

Multi-timezone coordination

Organised task management

Proactive/work discipline

Dynamics 365 knowledge

Content governance familiarity

Tools

Microsoft Dynamics 365

SharePoint

Databricks

Job description

ActiveOps seeks a CRM and knowledge management interface that connects the team building our CRM and knowledge systems with the business functions that rely on them. You will be the single point of contact for data, reporting, and collateral requests across the customer lifecycle.

You will collaborate with data owners to safeguard data quality and governance, maintain MSD-native dashboards, support content lifecycle and knowledge management, and coordinate CRM integrations and reporting across