Remote Field Service Technician - Data Capture Systems

ibml; England; Remote; GBP 30,000 - 42,000; Full time

Job summary

ibml is seeking a full-time remote Field Service Technician to install, configure, and maintain its data capture equipment and software at customer sites or via remote support tools.

You will perform routine maintenance, troubleshoot issues, and coordinate repairs to minimize downtime, while providing technical guidance and documenting service activities. Occasional travel to client locations may be required.

Qualifications

• Strong technical aptitude in electro-mechanical systems, IT hardware and basic networking concepts.
• Experience with troubleshooting, diagnostics and repair of complex equipment or technology solutions.
• Ability to read and follow technical documentation, service manuals and SOPs.
• Solid customer service skills, including clear communication and problem-solving.
• Willingness to travel and maintain a valid driver’s license where applicable.

Responsibilities

• Install, configure and maintain ibml data capture equipment and software at client sites or remotely.
• Perform routine and preventive maintenance and troubleshoot hardware/software issues.
• Coordinate repairs to minimize system downtime and document service activities.
• Provide technical guidance to customers and escalate complex issues to engineering or support.
• Collaborate with internal teams and follow established service procedures to ensure customer satisfaction.
• Travel to client locations as required by business needs.

Skills

Electro-mechanical systems

IT hardware

Networking concepts

Troubleshooting

Reading technical documentation

Customer service

Independent remote work

Windows-based systems

Data capture systems (imaging)

Education

Associate degree in electronics or IT

Job description

ibml is seeking a full-time remote Field Service Technician to install, configure, and maintain its data capture equipment and software at customer sites or via remote support tools.

You will perform routine maintenance, troubleshoot issues, and coordinate repairs to minimize downtime, while providing technical guidance and documenting service activities. Occasional travel to client locations may be required.