Global Technical Support & Training Specialist

ibml, ibml House; England; On-site; GBP 35,000 - 60,000; Full time

Job summary

ibml is seeking a Technical Support Specialist to deliver first and second line customer support. The role involves travel up to 50% domestically and internationally, assisting in pre and post-installation tasks, and conducting on-site training for customers and third-party staff.

The candidate will maintain expert knowledge of IBML hardware and software, provide timely support, and help generate accurate product documentation and customer feedback for engineering and development teams.

Qualifications

• Bachelor’s degree or equivalent work experience in a relevant field.
• Excellent communication skills with internal teams and customers.
• Experience delivering training and supporting customers.
• Knowledge of Windows operating systems and LAN technologies.
• Ability to gather business requirements from customers and translate them to technical teams.
• Familiarity with VB6, VB.Net, Java and basic Web development.

Responsibilities

• Provide both first and second level customer support.
• Travel up to 50% domestically and internationally.
• Assist in pre-installation planning and post-installation support tasks.
• Conduct customer training on-site.
• Maintain knowledge of IBML hardware and software.
• Produce clear hardware/software documentation.

Skills

Communication skills

Training delivery

Customer liaison

Windows OS

LAN technologies

Requirements gathering

VB6

VB.Net

Java

Web development

SQL databases

Oracle DB

DB2

Informix

Sybase

Multilingual

Education

Bachelor’s degree

Job description

ibml is seeking a Technical Support Specialist to deliver first and second line customer support. The role involves travel up to 50% domestically and internationally, assisting in pre and post-installation tasks, and conducting on-site training for customers and third-party staff.

The candidate will maintain expert knowledge of IBML hardware and software, provide timely support, and help generate accurate product documentation and customer feedback for engineering and development teams.