Remote Field Service Engineer – Life Sciences Diagnostics

Leica Biosystems Inc.; Amersham; Remote; GBP 32,000 - 52,000; Full time

Job summary

Leica Biosystems is seeking a Field Service Engineer to visit customers for installation, maintenance, fault analysis and repairs of medical devices within the UK&I region. The role reports to the Field Service Team Leader and will be fully remote, with up to 80% travel in the field and overnight stays as required.

Responsibilities include on-site installation, maintenance, reporting, spares stock management, and ensuring high-quality after-sales service in line with KPI targets.

Qualifications

• Educated in a Mechanical, Electronic or Electrical or Biomedical qualification subject or job-related experience related to the role.
• Demonstrate technical ability in mechanical strip down of assemblies and a willingness to learn complex mechanical and electrically controlled medical devices.
• Proficient in Microsoft Office and computer literate with CRM tools such as SFDC/ Field Service.

Responsibilities

• Carry out on site installation and maintenance of various Histopathology and ancillary equipment.
• Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation.
• Work closely with Field Support Team to ensure all customers are provided with an industry leading professional after sales Service within the KPI’s set by Service Management.

Skills

CRM tools (SFDC/Field Service)

Microsoft Office

Mechanical/Electrical/Biomedical

Education

Mechanical, Electronic or Biomedical qualification

Job description

Leica Biosystems is seeking a Field Service Engineer to visit customers for installation, maintenance, fault analysis and repairs of medical devices within the UK&I region. The role reports to the Field Service Team Leader and will be fully remote, with up to 80% travel in the field and overnight stays as required.

Responsibilities include on-site installation, maintenance, reporting, spares stock management, and ensuring high-quality after-sales service in line with KPI targets.